To be perfectly frank, I haven't been overly impressed with Shoemart's customer service in general lately, seconds or otherwise. I sent an email to someone there who has been wonderful to work with in the past, and it went unanswered for more than two weeks. I finally called their phone number and said, "Hey, I would appreciate it if I could get a little help finding what I am looking for, and I'm happy to buy it whether the item is first or second quality. I'm only looking for one or two things." The guy on the other end said, "Oh, you want seconds, go to our website and get on the distro list," and literally hung up on me...which meant he didn't bother to listen to what came out of my mouth at all. Very annoying. After that, I followed up with the party I originally emailed and suggested two weeks seemed like more-than-adequate time to have followed up with any customer - much less one who has spent thousands of dollars with them over the years - and described my phone experience, and he gave a disappointing, non-responsive answer, which basically consisted of: "So what?" I understand people are busy, as we all are, and I certainly don't expect instant responses or gratification. And Aldens don't grow on trees and I certainly love their product, but if Shoemart can't be bothered with their customers, no problem. They're not the only show in town and I'd sooner wait and pay more to spend my money with other retailers where I am treated like gold.