Just to calibrate expectations for @Hot Dog Day #49
, I would be very surprised if Alden offered up a new pair to replace the poorly recrafted ones. Customer service is an area where I think AE is vastly superior to Alden.
FWIW . . .
(1) The one time I ordered online from North River Outfitter (about six months ago) it was a painless experience and the shoes arrived on time and as advertised.
(2) I was in Boston a month or so ago and stopped in the store. A (very) young man who was pretty clueless about Aldens nevertheless helped me try on a few pairs and was generally pleasant and customer-service-oriented. And, an older woman (owner? manager?) made a point of telling me that they've made a few new hires recently and are in the process of training them up. She too was friendly and generally helpful.
^^^ My last purchase from NRO (more than a year ago) was a very pleasant experience. It was during one of their big sales on Alden (35% off). The months prior I had read about some horror stories on here. Apparently they made every effort to clean up their act after someone had reported them to the Better Business Bureau. I haven't done any business with them since, because I have not been aware of any sales. If I find out about any, I will go back.
Would the Alden last experts confirm my hunch that these are Aberdeen? I'm starting there because most tassels are on that last, but I know JCrew favors Barrie.
In a related note, where might one find dark brown suede tassels?