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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos. - Page 5823  

post #87331 of 122416
Quote:
Originally Posted by wklq76a View Post

Just to calibrate expectations for @Hot Dog Day #49
, I would be very surprised if Alden offered up a new pair to replace the poorly recrafted ones. Customer service is an area where I think AE is vastly superior to Alden.
Hands down AE does a far superior job at customer service than you can expect from Alden.
post #87332 of 122416

Instagram names?  Who posts Aldens?

post #87333 of 122416
Quote:
Originally Posted by mcarthur View Post

Warning: Spoiler! (Click to show)

king lwb
argyles otc
King LWB's as promised. Thank you Uncle .
post #87334 of 122416
Quote:
Originally Posted by REguy View Post

The sadist in me loves watching people order from these clowns during their sales, but I'd strongly recommend never doing business with them. They're bad enough in person, and there are a number of horror stories from those who placed online orders. Whenever I take a stroll down Charles Street, I shake my head at the idiocy that lurks behind the quaint storefront. However, I will say the last time I dropped in NRO, they had a pleasant young woman working who actually made an effort, but she must've been new and not yet schooled in the art of douchebaggery.

The funniest experience I had with them was during one of their sales. I thought it a great time to grab a pair of #8 chukkas, so I abandoned my self respect and ventured to the store. I mentioned the sale email at the register, and the dragon lady I was dealing with gave me the stink eye and said they don't honor online sales. I explained that I would simply go home, place the order online, and they'd be out the cost of shipping. She stuck with her position, so I left, placed the order, and the exact same pair arrived at my door a mile up the Charles a day later.

That's ridiculous. Some businesses just don't understand customers and feel like they're playing a game against them as opposed to playing against the market they're in.

I would just continue to mess with them at that point. If you'll go out of your way to make a customer's purchase more difficult, forget just taking my business elsewhere, I'm going to make you work harder to get your business. I'll go consult for free for your competitors and build their SEO, social and SEM presence to crush you.
post #87335 of 122416
Quote:
Originally Posted by chrisefi View Post

That's ridiculous. Some businesses just don't understand customers and feel like they're playing a game against them as opposed to playing against the market they're in.

I would just continue to mess with them at that point. If you'll go out of your way to make a customer's purchase more difficult, forget just taking my business elsewhere, I'm going to make you work harder to get your business. I'll go consult for free for your competitors and build their SEO, social and SEM presence to crush you.

Why so angry?
post #87336 of 122416

FWIW . . . 

 

(1) The one time I ordered online from North River Outfitter (about six months ago) it was a painless experience and the shoes arrived on time and as advertised.

 

(2) I was in Boston a month or so ago and stopped in the store.  A (very) young man who was pretty clueless about Aldens nevertheless helped me try on a few pairs and was generally pleasant and customer-service-oriented.  And, an older woman (owner? manager?) made a point of telling me that they've made a few new hires recently and are in the process of training them up.  She too was friendly and generally helpful.

post #87337 of 122416
Quote:
Originally Posted by chewbocka View Post

Why so angry?

Haha, not angry by any means.
post #87338 of 122416

^^^ My last purchase from NRO (more than a year ago) was a very pleasant experience.  It was during one of their big sales on Alden (35% off).  The months prior I had read about some horror stories on here.  Apparently they made every effort to clean up their act after someone had reported them to the Better Business Bureau.  I haven't done any business with them since, because I have not been aware of any sales.  If I find out about any, I will go back.

post #87339 of 122416


any of you own the Alden+Context Roy boot? got any pics?
post #87340 of 122416
Quote:
Originally Posted by chrisefi View Post
 

Instagram names?  Who posts Aldens?

I know there are a few folks who do.

post #87341 of 122416

JCrew put up a new style or two today. The snuff suede tassels look nice, not my style but I know a few of you have rocked similar designs with alot of class.

post #87342 of 122416
post #87343 of 122416
Quote:
Originally Posted by Bobbo316 View Post
 

JCrew put up a new style or two today. The snuff suede tassels look nice, not my style but I know a few of you have rocked similar designs with alot of class.

Would the Alden last experts confirm my hunch that these are Aberdeen? I'm starting there because most tassels are on that last, but I know JCrew favors Barrie. 

 

In a related note, where might one find dark brown suede tassels?

post #87344 of 122416
My money would be on the Copley last for the J Crew tassels. The toe looks too round to be the Aberdeen.
post #87345 of 122416
Cigar
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