I'd never dealt with them, but have heard a lot of negative things about their CS...
I placed an order yesterday, received an email today about being unable to process my order (I mis-entered my expiration date). The lady I spoke with on the phone was friendly enough and my unlined snuff LHS are being shipped to me tomorrow for just under $350.
I'm pretty damn happy.
I'd asked her about the availability of some stock and she explained that for most normal widths (D) they either have it or can source it from alden almost immediately.
For some rarer items (a shell indy in a C width, for example) you're going to have that 12-14 week wait b/c that is the lead time for them to actually produce and ship you that boot.
doesn't seem all that unreasonable esp when you're saving a buck and a half on a $600+ boot.