Sounds like we're starting to get the "Shoe Nazi" persona put on us! I apologize to those who we did not do a good job helping. I think the main problem is the growth of my business. When I started posting on SF years ago, I was a one man operation. I had the time and energy to reply and help everyone and anyone. Now as I type this, we have 7 customers in store, 2 sales people and 1 manager helping, one shipping clerk behind me, my CPA doing the Quickbooks inputs, and 1 manager on lunch. Our in-store business takes up our time and energy. Kuni, my top sales person, stays every night till around 1-2am replying to his emails. His shift ends at 10:30.
As you could imagine, this increase in in-store business has also lead to an increase of mail order business from those customers who bought in-store. Those customers, combined with those with long histories with us, take preference in our replies and allocations. I'm being totally honest here. It's just business. When we get an order of 24 pairs of whiskey shoes, of course we need to offer these to those customers first. Most times they do sell out before we can offer them to the public.
As far as sizing, it makes most business sense for me to order D widths, size 5.5-12. The majority of those sizes are between 7-9 though. I'll order 5-6 pairs of 7-8, but only 1-2 pairs over 10.5. It's not easy to order C widths since they don't fit the masses. I'm slowly adding Es as our orders grow. Preorders have become extremely frustrating for me since half the people don't understand why our preorders have been taking so long. New orders are currently taking over a year so it gets frustrating for some people. I'd almost rather not do preorders when I need to deal with the frustrations of so many people.
As far as checking individual stock, it's always best to call us. If you want to know everything we have in a size, then an email would be better so we can take the time to check. However, our makeups tend to sell quick and the majority of our stock (and business) is still in Alden standard stock shoes, so if you ask us what we have in a 9D, you may get a long list of standard stock shoes.
I've always been honest and up front with everyone on SF and AAAC. I still check SF multiple times a day. I check AAAC maybe once every three months. SF members are still extremely important to me so I apologize if we can't take care of you guys as much as we did in the past. We are human, and there are multiple sales people, so although I try my best to watch over and train my staff, I can't guarantee everyone will give the best service every time. If anyone has any problems please email me directly and I'll try my best to help or rectify the situation. Same goes for those who have direct questions about Aldens in general.
Sorry for the long reply. We should get back to posting pics about Aldens!
Everything in this post makes sense and is reasonable... Good luck, I haven't bought from you before but hope to soon