I know when I was there in September he was helping me, and one other, while there were two other gents in the store browsing.
His phone rang about a dozen times while he was helping me and the other customer.
He works on his own and has no help, well at least the two times I was in there.
When I have emailed him he responded, the latest being a week.
Have you been on his blog and left a comment on the thread of the particular shoe you are looking for? I did and he responded the next day I believe.
That sucks man, he's always been pretty helpful when I called. i'd give em another shot if you can.
I did get him on the phone, but it was very obvious that he forgot to or just did not call Alden to verify that they could do that last in my size. I just expected more for someone looking to make a 700 dollar purchase.