Jet, I don't know what's going on either, all I can say is I'm very sorry about this and I will pass this on to Bryan at LSBH.
Bryan is genuinely a great guy and has a tremendous heart. I know there should never be an excuse, but to his credit he moved to a foreign place with no friends or family and took a foreign job to help a friend (me) in need. He deals with various stresses and situations in life like all of us. He doesn't have any retail experience or experiences dealing with customers, especially Beverly Hills customers, but I know he is trying his best. I only very recently was able to hire a part timer, Joel, for Fridays only. Till then, Bryan was alone everyday running the shop. I hope Joel will be able to join us full time soon so that we can improve our service.
If you can understand, I thank you. If not, I totally understand.
Eh, I'm over the whole "I should be treated like royalty 100% of the time, all the time in a store" mentality. I don't go to stores to hang out or make me feel like a buddy. There's a dude at Self Edge who has a horribly smug look on his face and "U R too mainstream" attitude but I really don't mind, when I ask him to try something, he gets it for me no problem. And the rest of the staff is friendly all the time.
But if I'm there to try something on specifically and possibly buy and the salesperson does not allow me to, then that's just bad business.
So, Jet, did your friend DIRECTLY ask to try something on, and was he REFUSED?
Those wingtips are fucked up. Took me a few seconds to notice. They basically used the punch hole die for a smaller size for a larger size, or vice versa. Inexcusable. I don't care about welt gaps or a crooked sole stitch but I would never, ever accept those at full price.