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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos. - Page 8017  

post #120241 of 122416
Quote:
Originally Posted by Akeem View Post


sorry bro, straight from their mouth when I spoke to them about getting ravello shoes

 

I asked them about their Alden shell inventory a few months ago (not even rare shell, just shell in general) and they told me that they are not accepting any mail orders for shell "until further notice". This flatly contradicts their website, which states that they are "more than happy to take your orders over the phone or via email". This type of favoritism and elitism that results in them not just giving loyal customers a first bite at the apple (which is a reasonable approach to customer service, in my opinion), but not even accepting mail orders or accepting wish list requests for shell cordovan, is totally unacceptable to me.

 

This is the same reason why I refuse to deal with Harrison Ltd at this point - they have totally blown off several emails and were very unhelpful on the phone when I called. Funny that both LS and Harrison were named to GQ's top menswear shops in various categories - my experience with both of them has been anything but.

 

On the bright side, there are some truly fantastic Alden retailers out there - Kathy and Joe at Alden DC, Yenni at Brick & Mortar, Adam at Alden of Carmel, the folks at Alden Madison NY, the Zapatkas at TheShoeMart, etc. - all fantastic to deal with in my experience.

post #120242 of 122416
Quote:
Originally Posted by JSO1 View Post

I asked them about their Alden shell inventory a few months ago (not even rare shell, just shell in general) and they told me that they are not accepting any mail orders for shell "until further notice". This flatly contradicts their website, which states that they are "more than happy to take your orders over the phone or via email". This type of favoritism and elitism that results in them not just giving loyal customers a first bite at the apple (which is a reasonable approach to customer service, in my opinion), but not even accepting mail orders or accepting wish list requests for shell cordovan, is totally unacceptable to me.

This is the same reason why I refuse to deal with Harrison Ltd at this point - they have totally blown off several emails and were very unhelpful on the phone when I called. Funny that both LS and Harrison were named to GQ's top menswear shops in various categories - my experience with both of them has been anything but.

On the bright side, there are some truly fantastic Alden retailers out there - Kathy and Joe at Alden DC, Yenni at Brick & Mortar, Adam at Alden of Carmel, the folks at Alden Madison NY, the Zapatkas at TheShoeMart, etc. - all fantastic to deal with in my experience.
In defense of LS, I've only had one purchasing experience with them. Granted it was initiated nearly 3 years ago, but I called them about the Pitt Boot and they happily added me to the list with a deposit. I had never stepped foot in their store nor purchased a thing from them by phone prior to the PB. They were responsive to my emails and professional during my periodic phone calls for updates.

Times may have changed due to supply/demand issues, or maybe I was just plain lucky, but I give them major kudos for my positive experience with them. I did not feel the slightest vibes of elitism or favoritism.

As for the other vendors you mention, I agree they are also A-1 operations.
post #120243 of 122416
Quote:
Originally Posted by ns120780 View Post

Quote:
Originally Posted by JR Magat View Post

Thanks for the clarification. I have a pair of the J.Crew 405s and just assumed they were the same. +1 where I wouldn't be bothered either but if it bothers you (OP) then return/exchange them; don't settle if you have options plus it's a pretty standard makeup that's not too hard to get.

Thanks for the replies. I'm not that bothered but as more concerned that this was a defect and may get/look worse as
The boot ages

I don't think it's calf. The original 405/401 description just says "workboot leather" and it seems significantly more stout than most calf I've worn, plus calf is an odd choice for a work boot. But it is Alden, after all, so who knows.

As for the boots, the pattern of the indy boot seems to encourage creasing above the ankle. I think yours look great, though, and I personally would be very happy with them.

Are these seconds or firsts?

But that doesn't matter. What matters is your own happiness, and if you're not happy at this price point, exchange them for another pair.
post #120244 of 122416
I was denied purchases for anything cigar or ravello in the past from LS. No issues with color 8 or black shell. They told me I had to be there in person to purchase. Then I see a few people here ordered and received the same model. When I called to ask about it, the person I spoke to confirmed that they give first priority to their big buyers. Whatever is unsold is then released to the public.

No big deal. It's fine with me. Just be up front about it. Plenty of other retailers out there.
post #120245 of 122416
It has been discussed in the past and I understand the LS point of view. If they have a customer who purchases 20k worth of shoes a year they want to cater to those individuals. If I was spending that kind of money I would certainly expect to ve in the rarer models.
post #120246 of 122416
This debate gets re-hashed every few months.

There are plenty of people willing to take your money. Don't stress about LS, if they don't want your money someone else will make a similar model very soon.
post #120247 of 122416
Quote:
Originally Posted by bespoken pa View Post

It has been discussed in the past and I understand the LS point of view. If they have a customer who purchases 20k worth of shoes a year they want to cater to those individuals. If I was spending that kind of money I would certainly expect to ve in the rarer models.

Precisely, in general this is how all businesses operate. You take care of you're good customers and keep that relationship solid and long lasting. When a store gets 10 to 20 pairs of shoes/boots and receives 200 inquiries, it's overwhelming and detracts from their ongoing business, it's unfortunate that they don't always reply but if I have a customer in the store interested in stock that I do have, I'm always going to cater to them rather than answer emails about merchandise that has long been spoken for.
post #120248 of 122416
Shout out to Alden DC and Brick & Mortar as some of the best. I've had nothing but positive things to say about both stores. Kathy and Yenni are a pleasure to work with.
Quote:
Originally Posted by JSO1 View Post

On the bright side, there are some truly fantastic Alden retailers out there - Kathy and Joe at Alden DC, Yenni at Brick & Mortar, Adam at Alden of Carmel, the folks at Alden Madison NY, the Zapatkas at TheShoeMart, etc. - all fantastic to deal with in my experience.
post #120249 of 122416
Quote:
Originally Posted by postal007 View Post

Shout out to Alden DC and Brick & Mortar as some of the best. I've had nothing but positive things to say about both stores. Kathy and Yenni are a pleasure to work with.

 

Really cannot overstate how true this is.

post #120250 of 122416
Quote:
Originally Posted by Akeem View Post

whatever works for them. they cater to the ballers who visit from overseas. buy 10 pairs of EGs and you get the chance at a limited edition Alden.

sucks for everyone else.

Quote:
Originally Posted by MoosicPa View Post

So untrue.

Quote:
Originally Posted by Akeem View Post

sorry bro, straight from their mouth when I spoke to them about getting ravello shoes

Quote:
Originally Posted by tifosi View Post

Yea...It's 20 pairs of EG. Get it right! 

hahahahahahaha

Well I am not sure exactly what a "baller" is, but I am not from overseas, and have never purchased 10/20 pairs of EG from LS, but have always found Tom and Will to be very responsive, professional and easy to deal with. The fact that they take care of their long term customers is a plus in my opinion, as I do in my business. While I wouldn't turn away a new client, I am certainly not going to drop a long term client for someone kicking the tires, looking for a favor or a deal.
post #120251 of 122416
Quote:
Originally Posted by MoosicPa View Post





Well I am not sure exactly what a "baller" is, but I am not from overseas, and have never purchased 10/20 pairs of EG from LS, but have always found Tom and Will to be very responsive, professional and easy to deal with. The fact that they take care of their long term customers is a plus in my opinion, as I do in my business. While I wouldn't turn away a new client, I am certainly not going to drop a long term client for someone kicking the tires, looking for a favor or a deal.

Look up baller in the dictionary and it says "See MoosicPa". 

 

Don't worry...it's a good thing! haha

post #120252 of 122416
Quote:
Originally Posted by gsgleason View Post

I don't think it's calf. The original 405/401 description just says "workboot leather" and it seems significantly more stout than most calf I've worn, plus calf is an odd choice for a work boot. But it is Alden, after all, so who knows.

As for the boots, the pattern of the indy boot seems to encourage creasing above the ankle. I think yours look great, though, and I personally would be very happy with them.

Are these seconds or firsts?

But that doesn't matter. What matters is your own happiness, and if you're not happy at this price point, exchange them for another pair.

Thanks for the feedback. These are firsts purchased at citishoes. I'm very happy with the look and fit and wI'll most likely keep them. Just wanted to hear from the forum to see if this would be considered a defect or is just the normal look of the boot.
post #120253 of 122416
Quote:
Originally Posted by ns120780 View Post

Are these creases on my new 405s normal? I haven't even worn them yet
  Warning: Spoiler! (Click to show)






 

Personally, with the traditional Indy Boots, I tend to have a pretty high tolerance. Those are work boots and not a formal dress boot. Correspondingly, they are likely to be and get dirty/wrinkly. To me, the most important thing is verifying there is nothing wrong that would compromise their structural integrity and ensuring that they are comfortable on you. These are not traditional calfskin, but referred to as "Original Brown Workboot Leather" in the Alden Catalog (Page 23). They will not look the same as a pretty Calfskin Cap Toe Balmoral... Hope that this helps you out!

 

Quote:
Originally Posted by sazon View Post

Wishing all Alden brethren a happy thanksgiving !

Tues and Wed of this week.
Ravello wt boot and cigar cap toe boot.
  Warning: Spoiler! (Click to show)


 

Saz, both of your exotic makeups are looking fantastic. Enjoy them both in good health.

 

 

Quote:
Originally Posted by Don L View Post
 

J. Gilbert 6-eye Suede Chukka

Happy Thanksgiving to all who celebrate


 

Warning: Spoiler! (Click to show)

 

 

Don, those are always looking good and I know that you are ready for any possible inclement weather!

 

-Mike

post #120254 of 122416
Quote:
Originally Posted by chrisefi View Post

Maiden voyage last week and forgot to post. Wearing again tomorrow because I am hooked! Crappy indoor lighting. Much lighter with a little sun!

AoM Cigar WT boots
Warning: Spoiler! (Click to show)






nephew,
good looking boots
wear only in good health
post #120255 of 122416
Quote:
Originally Posted by jayce030 View Post

Wonderful!

nephew,
thank you
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