I asked them about their Alden shell inventory a few months ago (not even rare shell, just shell in general) and they told me that they are not accepting any mail orders for shell "until further notice". This flatly contradicts their website, which states that they are "more than happy to take your orders over the phone or via email". This type of favoritism and elitism that results in them not just giving loyal customers a first bite at the apple (which is a reasonable approach to customer service, in my opinion), but not even accepting mail orders or accepting wish list requests for shell cordovan, is totally unacceptable to me.
This is the same reason why I refuse to deal with Harrison Ltd at this point - they have totally blown off several emails and were very unhelpful on the phone when I called. Funny that both LS and Harrison were named to GQ's top menswear shops in various categories - my experience with both of them has been anything but.
On the bright side, there are some truly fantastic Alden retailers out there - Kathy and Joe at Alden DC, Yenni at Brick & Mortar, Adam at Alden of Carmel, the folks at Alden Madison NY, the Zapatkas at TheShoeMart, etc. - all fantastic to deal with in my experience.