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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos. - Page 7238  

post #108556 of 122416
Quote:
Originally Posted by TO Tie Guy View Post


Standard practice. You can return but shoe cannot be creased or show any signs of wear.


Well the shoes have a scrape on the inside of the left shoe and I haven't even put them on.  Note inside says they only give store credit or exchange.  I never would have purchased from them had I known that. It didn't say that anywhere during the buying process.  Extremely disappointed. 

post #108557 of 122416
Quote:
Originally Posted by denver0321 View Post


Well the shoes have a scrape on the inside of the left shoe and I haven't even put them on.  Note inside says they only give store credit or exchange.  I never would have purchased from them had I known that. It didn't say that anywhere during the buying process.  Extremely disappointed. 

http://leffot.com/policies/return-policy-2/

I would return and hold out for something else if the shoes you have are not what you wanted.
post #108558 of 122416
Quote:
Originally Posted by TO Tie Guy View Post


http://leffot.com/policies/return-policy-2/

I would return and hold out for something else if the shoes you have are not what you wanted.

Right, but that's bad business.  Sell me damaged product, decline a refund, expect me to settle for something else they sell.  I won't buy from them again. 

post #108559 of 122416
Pretty clear policy on their site
post #108560 of 122416
Quote:
Originally Posted by denver0321 View Post

Quote:
Originally Posted by TO Tie Guy View Post

http://leffot.com/policies/return-policy-2/


I would return and hold out for something else if the shoes you have are not what you wanted.
Right, but that's bad business.  Sell me damaged product, decline a refund, expect me to settle for something else they sell.  I won't buy from them again. 

Have you even contacted them yet?
If the shoes truly are defective and they won't give you a refund, that's what credit card disputes are for.
post #108561 of 122416
Quote:
Originally Posted by zippyh View Post


Have you even contacted them yet?
If the shoes truly are defective and they won't give you a refund, that's what credit card disputes are for.

 

since I live across the country I sent an email with pics, no response as of yet.

Quote:
Originally Posted by rydenfan View Post

Pretty clear policy on their site


I made the mistake of not trying to find the return policy before buying.  Doesn't make it good business. 

post #108562 of 122416

what about it is bad business? They have a policy, they clearly state it. Plenty of websites have this policy. They don't want to be in the Alden sizing business for people; I completely understand that. I personally always review a store's policy before purchasing. You seem to be condemning them because you don't agree with it and didn't bother to look. I see this on you, not them 

post #108563 of 122416
Quote:
Originally Posted by rydenfan View Post
 

what about it is bad business? They have a policy, they clearly state it. Plenty of websites have this policy. They don't want to be in the Alden sizing business for people; I completely understand that. I personally always review a store's policy before purchasing. You seem to be condemning them because you don't agree with it and didn't bother to look. I see this on you, not them 

 

it's bad business to sell defective merchandise, play it off as not being so, and then hiding behind a return policy. I said I didn't check the policy before buying, clearly my mistake, but how does that have anything to do with getting a damaged shoe? 

post #108564 of 122416
Quote:
Originally Posted by denver0321 View Post

Quote:
Originally Posted by TO Tie Guy View Post

http://leffot.com/policies/return-policy-2/


I would return and hold out for something else if the shoes you have are not what you wanted.
Right, but that's bad business.  Sell me damaged product, decline a refund, expect me to settle for something else they sell.  I won't buy from them again. 
You can argue the demerits of a business practice, but they do post it if you care to look. In the end, it's your loss--Leffot has some of the best makeups around. You might do yourself a favor and get over it.
post #108565 of 122416
Now catching up on the defect angle. Hopefully they resolve it for you. Post pics?
post #108566 of 122416
Quote:
Originally Posted by bkotsko View Post

Quote:
Originally Posted by csmitty View Post

Little more carpet time for the 975s. Next time, the brave new world.




That is really hard carpet. 
Looking great. enjoy them.

It's the new thing that's all the rage right now. Hardwood carpet smile.gif I did kinda see that coming though. And thank you.
post #108567 of 122416
Quote:
Originally Posted by zippyh View Post

Have you even contacted them yet?
If the shoes truly are defective and they won't give you a refund, that's what credit card disputes are for.

+1.
post #108568 of 122416
Quote:
Originally Posted by denver0321 View Post
 
Quote:
Originally Posted by rydenfan View Post

Pretty clear policy on their site


I made the mistake of not trying to find the return policy before buying.  Doesn't make it good business. 

Assumptions don't make for good buying practices either.  If I remember correctly, when you buy on line, it clearly says purchases can not be returned for refunds on the final page before you press the buy button.

 

I have had great transactions and service with Leffot.  I would guess that many here have as well.  Their lack of a refund/return policy isn't buyer friendly, but as long as it is clear, you know what you're getting into.  If it is clear and you didn't bother to find out, that's not on Leffot my friend...

 

[Edit: sorry to repeat some/most of what you said Rydenfan]

 

I would reserve judgment with regard to your "damaged/defective" purchase until after you get their response.  

post #108569 of 122416
Quote:
Originally Posted by RevisIsland View Post


I honestly don't know about my instep. I feel like I had this checked a while back but don't recall the results.

What I do know is that my feet/knees are terribly selective when it comes to shoes. I've had to donate, sell or give away many pairs of shoes because they don't work for me. I've worn the same model basketball shoe and running shoe for 5+ years in order to avoid pain/injury. Kind of annoying but I deal with it and live with it.

Edit- and it isnt like a foot pain or a blister issue- it is more of an issue of knee pain to a point where Im not able to walk.

 

Quote:
Originally Posted by ReppTiePrepster View Post


I don't think it's a last issue. Everyone of the Hampton lasted shoes I know of have a single leather sole, which is incredibly tough on those of us with knee and joint problems. After three knee surgeries over the last 20 years I have made it a policy to buy only double leather dress shoes. I don't get much use out of my unlined flex soles (suede, chrmxl, etc...). I have always been tempted to snag a pair of 9016. I know @Watchman1 speaks highly of this shoe, and I trust his judgment but don't trust my knees! frown.gif

 

Gentlemen,

 

I certainly would not recommend dropping major coin on shoes that will cause you undue stress and pain.

 

Nor would I wish that upon you fine men.

 

The Hampton is perhaps the second best fitting last for my feet that I have ever tried.  Plaza being the first.

 

@ReppTiePrepster, have you considered getting a rubber sole guard installed on heel and forefront to give extra cushion?

 

@RevisIsland, have you considered an orthopedic insert?  Perhaps you could get a half size bigger in length or go up a width to add the insert?

 

Maybe you men could consider a combo of both of the above options?

 

I'm just trying to be helpful.

 

There are obviously other Alden lasts that fit you chaps much better, so maybe if it ain't broke don't fix it...(No pun intended considering the leg and joint issues....)

 

Thanks guys and have a blessed week.

post #108570 of 122416
To me, it hinges on whether they're truly defective. You should definitely get new shoes that are first quality, if that's what you ordered. But if the shoes just show shop wear or something similar, then you're likely being difficult. See Leffot's policies.

I understand people have high standards, and they should if they are shelling out for shoes or anything else. Generally, retailers will work with their customers when customers are straight forward about issues. That has always been my experience at Leffot. It's probably prudent to wait for a response from them before losing your composure.
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