I don't know that this thread was really titled appropriately, in that I don't see how the Andover Shop is "ignorant"; however, the reply that LA Guy received is not unsurprising. In fact, I'd expect nothing less from Andover, given the context. And for them, you should probably understand that they've been selling clothes before you were born. (They've a very rich history, in fact). I don't think it was snobbism, as much as I think the very idea of mentioning a "label" or "maker" is (for them) quite gauche. It's simply not done. I am not trying to insult you, LA Guy; just trying to suggest from where these guys are coming, so to speak.
The "ignorant" remark was directed at the buyer I referred to in paragraph previous to the one about the Andover Shop. Sorry for the use of confusing antecedents. Or maybe I was just commenting on the ignorance of common courtesy to customers. In any case, I don't think that it is an inappropriate question to ask where a MTM suit will be made, given the vast differences between the quality of individual factories; and I did find it rude that the salesperson assumed that that information would be of no use to me, especially since my expressed interested in it should have indicated otherwise, and therefore that I had no need or right to know.
At any rate, LA Guy, can you describe the person who helped you? And have you been in the shop since?
Older gentleman with white hair and very raspy voice.
You do realize that the the very semantics of your proposed reply from Andover: "I'm sorry, but our company policy...." is the very antithesis of Andover? Not only because it's so wooden and corporate, but simply because Andover is not run so much as a company as it is a club? That is, they don't even really need the business, and in a way, it's sort of refreshing to see that this notion of American customer service is checked at the door.
Unless their older clientele live forever, or unless they have some sort of endowment, they will eventually need new clientele. And there are many more options then there were "back in the day".
Of course that doesn't excuse the fact that you felt (and that they perhaps were) rude to you. (sic)
PS Just curious: are you a student in Cambridge?
I'm a postdoc - essentially an academic peon.