I'm a server, and cannot believe how naive many of you are to the trials and tribulations the profession often entails. Â If you get good service, tip 18-20%. Â If you get service that's above and beyond, tip more. Â 15% should be left for mediocre service, less than that for terrible service. Â It's shocking how quick people are to deduct from the tip, and how reticent they are towards boosting it.
Who's naive? This is not an established guideline for patrons of restaurants. Whether it should be, or you would like it to be, is immaterial; it simply is not the established scheme. 15% is considered reasonable by most tipping guides, and more importantly by most patrons, for adequate service with no serious mistakes. I don't mean this to sound rude, but if you don't like that, you can either start a mass media campaign to inform us all on the new rules, or find another line of work that pays better. You cannot, however, expect the ordinary person to 'know' this or follow it; nor can you rightly feel slighted when he does not.
FYI, your food coming late, overdone, etc. is usually the kitchen's fault, and WILL be corrected, and often with a bonus or compensation on the mangers' part to boot.
No, it WILL NOT necessarily be corrected; it often is not corrected in my experience, and if it is the kitchen's fault the server needs to get the manager and have these corrections or compensations made. It should not be our job as patrons to seek out compensation for deficiencies in the expected service. If you get a bad tip when you don't seek the manager's help in correcting the patron's experience, you deserve it. It's a difficult job, I know, and I wouldn't want it. But complaining about the way it IS is ridiculous. I don't do that job because I know the way it is, and I wouldn't be able to handle it especially for the amount of money I would make. All that being said, I am a very good patron, typically tip over 20% for adequate but not intrusive service, and don't ask much of my server. But I am not going to reward mediocre service with a good tip.