I am getting a little tired of the whole eBay feedback system; it works when everyone does what they're supposed to do (huh, just like life, I guess.), but somewhere things have turned solidly in the Seller's direction. I, like LA Guy, pay immediately upon the auction end, via PayPal. And the last person I bought from dilly dallied around for over a week before shipping my purchase. No correspondence regarding payment receipt, no shipping day, tracking number, etc. without me initiating contact. I got an email from "someone simply responding to [Seller's] emails as she was called out of the town on business." Now, how lame is that? You're out of town, but someone else who can't ship anything, or answer my questions, has access to your email account? Come on, I'm not stupid. When I do what I should by leaving negative feedback, the b**ch lays a log saying I'm leaving "false retailiatory feedback". I still haven't received feedback from this Seller, even though I paid in about 15.76345789 seconds after the auction ended.
Are you new to ebay? Because I think you are being awfully harsh here. A lot of ebay sellers are like me - a one man show, and when things happen, as they often can and do, there can be delays. It's rare to get immediate payment confirmation and shipping out of a large corporation even, unless they have automated tools handling things. Theoretically a one man operation could be quicker, but you have to take into account unforseen circumstances, overworked people, and human error. A little patience is in order. Especially with email communication - it's easy to miss a message or two when you recieve 75-100 or more messages a day. Something to keep in mind is that most clothing sellers are providing goods at 25% of retail or less. Making a profit at those prices requires either a lot of volume, or a whole lot of searching for merchandise, or both. This requires a huge amount of work and time. Some people seem to be able to do this and still provide incredible service, but when I buy I certainly don't expect it. At those prices, I'm not paying for service, I'm paying (very little) for merchandise. I'm happy just to get it as described. Because there are a whole lot of sellers out there who make their profits by ripping people off. I generally ship my packages on time, but mistakes do happen, for me it's usually with international shipments or people that pay via check/money order. I always try to make up for it if I can, but I do really appreciate a patient buyer. In norcaltransplant's case, unless the seller has a recent rash of negative feedback, it sounds like your messages are not getting through. Definitely try some alternate methods of contacting them (like requesting the phone # from ebay) before leaving a negative. In LA Guy's case, that is impressive service, I wish I could do that. I'm not as harsh about recieving payment as he is either, because in my particular category/price range people usually pay, eventually.
Shouldn't the Seller leave feedback for Buyer upon receipt of payment?
They certainly can, and many do, as it is the best way to get a high feedback number in a shirt period of time. But it opens you up to dishonest or unreasonable buyers who use the threat of a negative to extort a seller. The ebay feedback system is just flawed, not biased towards sellers. For instance, the frequently occuring situation where a buyer strings a seller along for several weeks or even a month with payment promises, and in the end, the seller knows that if they leave a negative, they are going to get an undeserved retaliatory negative for their trouble...
I got an email from "someone simply responding to [Seller's] emails as she was called out of the town on business." Now, how lame is that? You're out of town, but someone else who can't ship anything, or answer my questions, has access to your email account? Come on, I'm not stupid.
This could be perfectly legitimate. Before I bought a laptop computer so I could answer email while on the road, I sometimes have a family member answer email for me if I was gone longer than I expected. And no, they certainly were not trained to ship in my absence.
Until recently I was a pretty forgiving chap...I realize people are busy and outside of food and air I don't need anything immediately. Lately, however, I've been screwed by a few sellers on eBay so now I have no patience. After I pay, unless the item is not in my possession within two weeks -- long enough to post it from anywhere on the planet -- I send email. If there is no response then I file complaints with PayPal and eBay and leave negative feedback.
This is a very fair, reasonable, even generous policy. Kudo's to you Gorgekko.