I received these shoes today. There are some ripples at the back of the shoes and the back of the shoe is quite soft instead of being hard.
The result of the softness of the heel portion is that though the shoes fits in all area including the ball it is quite loose in at the lip area so it always feels as if its slipping.
Your thoughts ? What could have caused this ?
The likely cause is not using a shoe horn when putting on the shoes, which crushes the heel whenever you put them on.