Sorry to hear about the shoe trees. The Epics are the most difficult (well, LCA Perfecta's perhaps being a tie) shoe trees to fit because the double-barrel does not offer much spring. Because of this, the shoe trees have a much narrower fit range. They're fantastic if and when they fit, but this is sometimes more difficult. I'll have someone reach out to you about an exchange. We have a "perfect fit" guarantee on our products - so we'll pay shipping both ways until we get it right.
My personal favorite shoe trees are the Ultra's. I just find that they fit a wider variety of shoes.