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Leather Jackets: Post Pictures of the Best You've Seen/Owned? - Page 924

post #13846 of 16653
^ ok gotcha, that's cool. But I think his point is they can adjust a jacket to a customer's specifications … given that it is in the range of a moto, rider or some other standard pattern. Your idea is certainly cool, but any maker would likely have difficulties with an entirely custom piece like that if they weren't accustomed to consistently tackling unique orders such as yours.

btw… dare I say that moto looks decent? shog[1].gif
post #13847 of 16653
Quote:
Originally Posted by LuxireStudio View Post

The onus is on you to make it better. We can put you in the driver's seat, if you want to be there. Bring out the designer in you.

I can't believe you're shifting the responsibility on the customer when you're the ones delivering the final product. I suggest you hire a PR rep to handle these affairs.
post #13848 of 16653
great stuff prudy. the ss13 motos are astoundingly cool. the cut's so good.
post #13849 of 16653
Quote:
Originally Posted by nahneun View Post


I can't believe you're shifting the responsibility on the customer when you're the ones delivering the final product. I suggest you hire a PR rep to handle these affairs.

 

We are trying to encourage customers who know their stuff to get what they want. Like the unique design @navetsea posted.

 

We, on our part, will keep making that bit of improvement in every iteration.

 

PR can be hired, but conventional is not always interesting.

post #13850 of 16653

I should really be better than this but i will say one more thing...

my post is more towards your attitude on customer service. I can understand that not everything will be perfect when trying new product lines and i can definitely appreciate you guys going in new directions (making leather jackets)  But the way you react to people really rubs me the wrong way.

 

Quote:

Originally Posted by LuxireStudio View Post
 

 

Well, congratulations on being born perfect. 

 

We were not, but, thankfully, were blessed with an ability to improve.

 

Many realize that and continue to repose faith in us. Works perfectly for us.

 

 

post #13851 of 16653
Quote:
Originally Posted by LuxireStudio View Post

We are trying to encourage customers who know their stuff to get what they want. Like the unique design @navetsea posted.

We, on our part, will keep making that bit of improvement in every iteration.

PR can be hired, but conventional is not always interesting.

Yeah, but your handling of PR is really bad. If you learn one thing from this experience with that really poorly made leather jacket, it's that you need someone who's more diplomatic handling your advertisement and communication. You posted a leather jacket that was universally panned by everyone who saw it here, and you reacted by throwing a hissy fit. That's fine if you're a troll, but you're here as the sole representative of your company, and you've definitely left a sour note in more people's mouth than not, and that's a loss of potential customers. Offering a good product is what attracts customers, but it's good service that keeps them coming back. Bad service from the get-go just closes the door, no matter how good of a product you offer.

Maybe you need conventional. I, for one, would probably not go to you to produce a jacket of my design after this whole fiasco, even if you offered to do it for free.
post #13852 of 16653
hey luxire, i don't really have a problem with the way you handled anything in particular here. i think you guy are doing some interesting and cool things.

personally if i was you i'd buy a few really good biker jackets and learn how to construct them properly (it's really not as easy as it looks).

but the pile-on in this thread is as ridiculous and petty as this thread usually is.
post #13853 of 16653
Quote:
Originally Posted by Kid Nickels View Post

^ ok gotcha, that's cool. But I think his point is they can adjust a jacket to a customer's specifications … given that it is in the range of a moto, rider or some other standard pattern. Your idea is certainly cool, but any maker would likely have difficulties with an entirely custom piece like that if they weren't accustomed to consistently tackling unique orders such as yours.

btw… dare I say that moto looks decent? shog[1].gif

We make custom, unconventional pieces all the time. It is probably our biggest strength as we make everything from scratch, without using standard templates.

 

Quote:
Originally Posted by djdanniedee View Post
 

I should really be better than this but i will say one more thing...

my post is more towards your attitude on customer service. I can understand that not everything will be perfect when trying new product lines and i can definitely appreciate you guys going in new directions (making leather jackets)  But the way you react to people really rubs me the wrong way.

 

One off incidents cannot be highlighted or clubbed to make the complete image.  One should read a bit in our affiliate thread to understand our customer service and working style better. 

 

Even the reddit thread you mentioned, the customer had an option to return the jacket for a refund/remake, but chose to keep it. Must be a reason, I guess.

 

But yes, I could have reacted better to your criticism and I would try and do that in the future.

post #13854 of 16653
Quote:
Originally Posted by nahneun View Post


I can't believe you're shifting the responsibility on the customer when you're the ones delivering the final product. I suggest you hire a PR rep to handle these affairs.

 

 

To be fair, if the customer provides shitty measurements and wants weird design details, the onus is really on them. Luxire, for better or worse will make whatever you want, however stupid or ugly it may be.

post #13855 of 16653
Quote:
Originally Posted by neonrider View Post

hey luxire, i don't really have a problem with the way you handled anything in particular here. i think you guy are doing some interesting and cool things.

personally if i was you i'd buy a few really good biker jackets and learn how to construct them properly (it's really not as easy as it looks).

but the pile-on in this thread is as ridiculous and petty as this thread usually is.

I understand that it pales in comparison to what TOJ has become, but under no circumstances would that kind of PR communication be acceptable in any professional setting.
Quote:
Originally Posted by iamacyborg View Post


To be fair, if the customer provides shitty measurements and wants weird design details, the onus is really on them. Luxire, for better or worse will make whatever you want, however stupid or ugly it may be.

Also fair, but if you're accustomed to making patterns and can at least have a sense of how the final product will turn out, it think it'd be wise to refuse to produce something that you can see will turn out poorly. It doesn't look good for the craftsmanship of the company.

like if a customer at a restaurant asks you to make something that you know will taste bad... would you still make it?
post #13856 of 16653
Quote:
Originally Posted by neonrider View Post

hey luxire, i don't really have a problem with the way you handled anything in particular here. i think you guy are doing some interesting and cool things.

personally if i was you i'd buy a few really good biker jackets and learn how to construct them properly (it's really not as easy as it looks).

but the pile-on in this thread is as ridiculous and petty as this thread usually is.

 

You know what, I am uncomfortable too here posting so frequently. If you see our history, we seldom post outside our affiliate thread. 

 

But, not replying to direct comments is rude too.

 

Also, once this initial "hostility" is over, we can discuss a lot of things about jackets and not just jackets Luxire makes. 

 

Making stuff all the time, I guess we know a thing or 2 about clothing.

post #13857 of 16653
Quote:
Originally Posted by nahneun View Post

I understand that it pales in comparison to what TOJ has become, but under no circumstances would that kind of PR communication be acceptable in any professional setting.
Also fair, but if you're accustomed to making patterns and can at least have a sense of how the final product will turn out, it think it'd be wise to refuse to produce something that you can see will turn out poorly. It doesn't look good for the craftsmanship of the company.

like if a customer at a restaurant asks you to make something that you know will taste bad... would you still make it?

Good point here. I personally do not design clothing and would want a manufacturer or designer to tell me that what I'm trying to do is bad. I prefer to see something that already exists and maybe modify it. Measurements is a whole other beast, again would prefer something that already exists and i can modify.
Quote:
Originally Posted by LuxireStudio View Post

You know what, I am uncomfortable too here posting so frequently. If you see our history, we seldom post outside our affiliate thread. 

But, not replying to direct comments is rude too.

Also, once this initial "hostility" is over, we can discuss a lot of things about jackets and not just jackets Luxire makes. 

Making stuff all the time, I guess we know a thing or 2 about clothing.

So does [insert any fast fashion brand here]... doesn't mean i want to buy from them.
post #13858 of 16653
Quote:
Originally Posted by nahneun View Post


Yeah, but your handling of PR is really bad. If you learn one thing from this experience with that really poorly made leather jacket, it's that you need someone who's more diplomatic handling your advertisement and communication. You posted a leather jacket that was universally panned by everyone who saw it here, and you reacted by throwing a hissy fit. That's fine if you're a troll, but you're here as the sole representative of your company, and you've definitely left a sour note in more people's mouth than not, and that's a loss of potential customers. Offering a good product is what attracts customers, but it's good service that keeps them coming back. Bad service from the get-go just closes the door, no matter how good of a product you offer.
 

 

Excellent point, lesson leaned. 

post #13859 of 16653
 
Originally Posted by Kid Nickels View Post
... any maker would likely have difficulties with an entirely custom piece like that if they weren't accustomed to consistently tackling unique orders such as yours...

Luxire's strength is definitely unique orders. 

 
Originally Posted by nahneun View Post
...it think it'd be wise to refuse to produce something that you can see will turn out poorly. It doesn't look good for the craftsmanship of the company.

like if a customer at a restaurant asks you to make something that you know will taste bad... would you still make it?

This is an ongoing debate on the CM side.  Is the better tailor more like Burger King (claims to be) or Seinfeld's Soup Nazi?  


Somewhere in between may be best.  And Luxire does in fact let the customer know if they think a mistake has been made with measurements or other details, but different people have different tastes and I like how their tendency is to be open to anything.

post #13860 of 16653
Quote:
Originally Posted by emptym View Post

Luxire's strength is definitely unique orders. 

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