Interesting thought. One minute he says he doesn't get emails and the next he does. I suppose if he wants to post emails then I suppose I'll post the order. LOL.
What business is it of yours hymo? For what it's worth we have sold things to several thousand members of this board. It seems that with the exception of a few, yourself included, everyone is happy with us and what they bought.
ROTFL, I thought this is what you did to my order! And see how effective that was!
The only reason I came back to this thread was because you charged my card and shipped an order that was supposedly cancelled. You never had any chance of an order from me in the first place. Besides, there is nothing you sell that I cannot buy elsewhere.
BTW I do not buy that the order was cancelled in the system, unless your system allows you to "successfully complete" a cancelled order. Do I really need to paste the automated reply here? Whatever system it is you use, I suggest you migrate to a new one.
I am also surprised that a customer who placed an order in your system is not notified that there is no stock. Worse, when stock becomes available, that customer is not asked beforehand if he would like his order fulfilled before it is fulfilled. Order #4991 was created on 28th June, 2 months ago. You shouldn't just ship an order from months ago without first asking the customer if he still wants it.
Like I said before, an employee did not follow established protocol. I know what happened and it had nothing to do with the order system. BTW any good system allows for overrides as long as they have the appropriate admin rights. Why you might ask? Because people do change their minds and I made damn well sure we could manually override anything in the order system for that reason. To put this in perspective for you I'll quote the trainman from the movie The Matrix Revolutions, "You don't get it. I built this place. Down here I make the rules...." What that means hymo, is I don't care what you think about my order system, it's functionality or anything else for that matter. Write a better system and I'll contemplate implementing it. Until then keep your peanut gallery comments to yourself.
We do notify customers about stock and back order issues and give them the option of keeping the order open or closing it out. According to you we never did that even though I know different. Failure to send is my problem, failure to receive is yours. My mail servers have experienced no down time so far this year. Guess it's something on your end which is not my concern.
Anything else you want to whine about? Got any worthwhile information about Filson products that we should all know about? I heard you're the resident guru on Filson products or is that just a rumor and hearsay? LOL!