italians have told me that (at least in smaller cities) people don't really browse around in clothing shops. they may 'window shop', but generally only go into a store to buy. this may be a vaiant of what is describing...
This is very true of most places in the world. you go in a (small) shop with the intent to buy.
Some shops though are destinations, and they expect browsers.
Did you order plain front or pleated? He may have had a reason to suggest one pocket over the other. One may work better for you than the other.
I ordered flat front and his reasoning was that slant tends to puff out and open when you move. I find the on seam does exactly that and it's awkward to get my hands into them. I think they are also a bit tight not at the waist but about midway between the waist and the crotch, so maybe a small adjustment will alleviate this. I'll find out next month in Naples.