I have owned my G4 since May 04 and had to install a new hard drive just under the three year Apple care warranty. Transfered data, everything fine except it had been slow since, plus some other little annoyances but I let them slide. About two weeks ago, I booted up and got a blank screen but the hard drive was spinning, I could hear it. Well after a few attempts of force quitting and restarting, I finally got up and running and it worked fine for two days and it started again to no avail.
I called Apple Care and spoke with one of their techs and he said that he had never encountered this problem but said it could now possibly be my Logic Board and that I should probably visit an Apple store and see a Mac Genius. Well, I did this and after he had a few private consultations with other associates, they determined that it was probably the Logic Board and that it would cost upward of a Thousand dollars to repair.
I needed the thing to work right away for we had an event that I needed info for and could not go without it for an extended period of time, they told me about a week to fix.
He stated that for about the same amount of money, I could get a new computer and resell my G4 after I had a secondary repair service fix it. I went this route and bought a MacBook with data transfer included. Had it the next day.
Well, hear is the interesting part. Yesterday, I started searching the web for remedies to fix my G4 and started to discover that this was not an isolated problem and that it had been occurring since 2003 with G3's and then G4's. Apple had so many complaints that they extended a special warranty program for Logic Board failure which expired in 2007. It was so bad that either Norway or Denmark (can't at this remember which ) filed a class action suit against Apple. There was a simple remedy to fix this by adding a shim against the Logic Board and the shell of the computer. Many users found this to be the case.
Now, WTF, how can they lie like they did to me at Tech Support and then again at the Genius Bar. Not one word about the problematic PowerBook. I'll admit, I'm no computer genius but a loyal customer who has purchased many things from them and I'm now feeling shit on and distrust the entire organization. I'm not the only one who feels this way. If your an Apple owner, you should visit some of the online help sites and see for yourself what's going on with this problem.
I called Apple Care again yesterday and spoke with a Tech guy who stated to me that I was fed the wrong info from the start and that I should have been made aware of the problem. He then stated that he didn't have the authority to help me and suggested that I speak with his supervisor which will take place today.
I think that they are going to do something but what would you want them to do ?
Fix my old one for free, return this one for full credit. I need some feed back from anyone who might have been here or has had this problem.
Thanks!
Gary
I called Apple Care and spoke with one of their techs and he said that he had never encountered this problem but said it could now possibly be my Logic Board and that I should probably visit an Apple store and see a Mac Genius. Well, I did this and after he had a few private consultations with other associates, they determined that it was probably the Logic Board and that it would cost upward of a Thousand dollars to repair.
I needed the thing to work right away for we had an event that I needed info for and could not go without it for an extended period of time, they told me about a week to fix.
He stated that for about the same amount of money, I could get a new computer and resell my G4 after I had a secondary repair service fix it. I went this route and bought a MacBook with data transfer included. Had it the next day.
Well, hear is the interesting part. Yesterday, I started searching the web for remedies to fix my G4 and started to discover that this was not an isolated problem and that it had been occurring since 2003 with G3's and then G4's. Apple had so many complaints that they extended a special warranty program for Logic Board failure which expired in 2007. It was so bad that either Norway or Denmark (can't at this remember which ) filed a class action suit against Apple. There was a simple remedy to fix this by adding a shim against the Logic Board and the shell of the computer. Many users found this to be the case.
Now, WTF, how can they lie like they did to me at Tech Support and then again at the Genius Bar. Not one word about the problematic PowerBook. I'll admit, I'm no computer genius but a loyal customer who has purchased many things from them and I'm now feeling shit on and distrust the entire organization. I'm not the only one who feels this way. If your an Apple owner, you should visit some of the online help sites and see for yourself what's going on with this problem.
I called Apple Care again yesterday and spoke with a Tech guy who stated to me that I was fed the wrong info from the start and that I should have been made aware of the problem. He then stated that he didn't have the authority to help me and suggested that I speak with his supervisor which will take place today.
I think that they are going to do something but what would you want them to do ?
Fix my old one for free, return this one for full credit. I need some feed back from anyone who might have been here or has had this problem.
Thanks!
Gary
