I talked to Ricky today about an order outstanding since February. It was 5:30 a.m., HK time. I talked to him for about five minutes. The man sounded beat. He seems to be a great guy, but he is definitely overwhelmed, working about 20 hours per day. He was extraordinarily apologetic, saying he feels really bad and does not have time to reply to all the e-mails he gets about shirt orders. He is looking for more help. Apparently, he has 1 person handling internet orders. He readily volunteered that his system of responding/processing orders is poor, and he's making changes to improve response time. Though he didn't say it explicitly, I get the impression he's also considering raising prices for non-local clientele, which would be a positive thing. I'd definitely pay more than he currently charges, and I told him so. On a positive note, he said that he has many new fabrics and will be updating the website soon. He said that the new fabrics will be of higher quality than previously. Apparntly negotiating with new fabric suppliers has taken up a lot of his time. Hopefully, Ricky will turn this around. He has an outstanding product for a more than fair price. All I can say is, if you're a regular customer (or hope to be one), treat the guy with some compassion, and be patient. I know we're all a bunch of perfectionists, but if you're on your nth 1/4" measurement tweak, see if you can't live without absolute perfection. I expect that changes to your pattern can cause delays, or outright shuffling to the bottom of the pile. Non-standard options (the kind that might go in the "comment box" on the order form) might also be deferred until Ricky gets caught up. I don't profess to know what else we as customers can do, but I really like the guy, and don't want to lose him as a resource. As a disclaimer (on Ricky's behalf), I don't want to put words in his mouth. Some of what I said is an inference from our conversation.