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yoox payment issue

post #1 of 8
Thread Starter 
so i got this email and i dont know what to think of it...any help would be greatly appreciated.


Also, one more thing...has your account ever been randomly deleted? because im trying to log in and its not working, then i tried to do the "forgot your password?" and it said i do not exist
Subject:\tPayment details - Orders 00000000000000000 and 0000000000000000 (note: they had my real order numbers here
Date:\tWed, 2 Apr 2008 10:11:37 +0200
From:\t"YOOX Payment" <payment@yoox.com>

(note, it's from yoox.com)

Hi BLANK, (note: they had my first name here)

Thank you for having purchased on YOOX!

It is our practice to contact some of our customers for further
information on the credit card used for the order.

In order to avoid potential fraudulent use of the credit card you have
used, we kindly ask you to provide us with the transaction
authorization
code, which you can easily obtain from the Bank or Company that issued
the card (please note that the authorization code is not printed on
your
Credit Card, only the Credit Card Issuer can provide you with this
number). YOOX already has this code and will immediately ensure that
the
code we have matches yours.
If you prefer, you may send us a copy of the front and back of the card
used for your order. We ask you to send the data we require via e-mail
to the following address: payment@yoox.com or via fax: +1 201-356-1950
specifying your order number and/or the name you used when ordering.

We guarantee that the information you send will be used exclusively for
fraud protection and will be immediately destroyed once we have
verified
the data with our bank.

We are certain you will understand the necessity for these checks,
which
allow us to protect our customers and their purchases on YOOX. In the
case that you do not wish to send the requested information, we will be
obliged to cancel your order and its relative bank transaction. We
remind you that your order will only be processed once the controls
have
been made, thus the delivery times may be subject to delays.

If you would like to verify the authenticity of this message, we invite
you to contact our Customer Care at the toll-free number 1-888-YOOX.COM
(1-888-966-9266) from Monday to Friday from 9 a.m. to 11 p.m. EST or
via
e-mail using the form that you can find on www.yoox.com in the Customer
Care area.

Thank you,

Linda
YOOX Customer Care
post #2 of 8
I remember something similar with a Saks.com order - was your Yoox order for a relatively large $$ amount? That might have set off a flag somewhere...
post #3 of 8
Thread Starter 
yea, it was two large orders actually so i figure that's what happened...
post #4 of 8
i've had yoox forget my account name and password, but usually within an hour it works again. it's real confusing the first time it happens.

i agree with JCM ... something tripped a security measure. large order, shipping to address different from the billing address, or maybe you provided a phone number that did not match the one the credit card has on record.
post #5 of 8
Quote:
Originally Posted by slycedbred View Post
Also, one more thing...has your account ever been randomly deleted? because im trying to log in and its not working, then i tried to do the "forgot your password?" and it said i do not exist

Are you on your correct country site? For example, I can log into the Canada site (I'm in Canada) but I can't log into the US site.
post #6 of 8
I had that happen with my first Yoox order.

The CC rep I talked to was somewhat confused why I wanted the transaction
authorization code but gave it to me with no argument.

Yoox orders since then have gone through with no problems.
Haven't had to do that again even when using a different CC.
post #7 of 8
Quote:
Originally Posted by fkl118 View Post
Are you on your correct country site? For example, I can log into the Canada site (I'm in Canada) but I can't log into the US site.

Exactly. Make sure you're on the correct country site. Outside the US when I've tried to login to Yoox it would not let me in, until i selected the USA site.
post #8 of 8
Quote:
Originally Posted by slycedbred View Post
yea, it was two large orders actually so i figure that's what happened...

May be just give them a call first before sending in any info? I've had Yoox "forget" my login information once or twice; in my case, it usually coincided with them updating the site and/or adding new items.
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