At this point, it seems harder and harder to find first rate service at most clothing retail stores. There are some places, people on the forum, who really do provide excellent service. But, they are the exception. I've more or less accepted this. I understand the factors at play: the low pay, the low prestige, the high turnover rate, how most people see this just as a temporary job, etc... And, yet, wouldn't all these factors also be true for a place like Home Depot's even though its not in the clothing retail business. A place like this would be one of the last places you'd think of getting great help with its low prices and warehouse setting. Its not some high-end boutique store. Yet, today, I needed to buy something and one of the associates explained in-depth for 20 minutes for a sale of less than five dollars. Whenever I need something, Home Depot's associates have never dissappointed me. They really seem to know what they are talking about and why I never go to ACE. I'm just trying to figure out why most clothing retail businesses, especially the national chains, couldn't duplicate the service you get at Home Depot.
post #1 of 17
11/14/04 at 5:05am