Along those same lines, on my first time in the store, he pestered the heck out of me. First he asked about all the clothes I was wearing, and then proceeded to tell me why his were so much better. It fine to be proud of what you sell, but it came across as really tacky, asking me about what brands I was wearing. And by telling me that his were better, it was a subtle insult at the clothes I happened to be wearing at the time. I finally relented and let him put a suit jacket on me, which was totally unflattering on my body. I could tell this in an instant, after 10 years of buying custom and MTM suits. He proceeded to tell me why I looked so good in his jacket, etc, which really annoyed me, since it was so obvious that it didnt. As far as not carrying Lock hats anymore, I dont see what is so bad about saying, in a very mature and straightforward manner, that we discontinued the relationship because of quality issues. Actually, id want to know if there were quality issues, so I would know in advance when seeing these goods in another store. I think its all in how you say it though. I went into the Oxxford store in NYC about a yr ago to look at the Edward Green shoes, and they were gone. After asking what happened, the manager went into a tirade about the quality of EG shoes, the nightmarish delivery times, etc. He then told me that they would be carrying Crockett & Jones handgrades, which in his estimation were a "much finer" shoe then EG. Now to me, that is NOT the right way to end a business relationship. On top of that, he was full of shit, since anyone who knows a thing about shoes knows full well EG's are a notch about any line of Crockett & Jones. It came across as sour grapes, as well as a bit deceiving.