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A couple hours with Ian Daniels - Page 3

post #31 of 33
I don't know if I'd compare VCH or Ehaber to STF. Visiting the store you'll see the scale of his operation. STP is a different animal all together. I asked him once about the return policy and his point was that the STP/Yoox's of the world have an enourmous return rate. If he were to mirror their policies it would reflect in the prices. Instead, he's focused on bringing in the very best goods across the board and offering the best up-front experience possible. The amount of work he and his staff puts in to photograph, measure and describe the garments is one of a kind. That said, if he did allow refunds, I'd be more inclined to pick up bigger ticket items from him online. I haven't seen the new space yet, but looking forward to it. I understand they're transitioning right now, so its a little crazy for them.
post #32 of 33
Quote:
Originally Posted by bmulford View Post
I asked him once about the return policy and his point was that the STP/Yoox's of the world have an enourmous return rate. If he were to mirror their policies it would reflect in the prices. Instead, he's focused on bringing in the very best goods across the board and offering the best up-front experience possible. The amount of work he and his staff puts in to photograph, measure and describe the garments is one of a kind.

Exactly.
post #33 of 33
Quote:
Originally Posted by pocketsquareguy View Post
I had a similar positive experience visiting Ian in October. I only wish I had more time to get into the tailored clothing racks but we had to catch a plane. I would urge anyone who is visiting the Santa Monica area to stop in and see him. You will have fun. "I guarantee it".

I only wish he would change his return policy on mail/on-line orders. Returns are store credit only. Many of the items have a distinctly different cut than what is typically available in US retailers. His measurements are very accurate but I find I have to try certain things on to know if they will be right. And, some fabrics, you need to see and feel to know if they are right for you. I would probably buy 2-3x as much from him if he offered full returns.

+1

although admittedly I would probably *order* 2-3 times as much but ultimately keep only some of that extra amount. but I'd be a happier customer. the whole store credit thing really starts to burn after a while. once you end up with store credit, you quickly lose your appetite to do so again.
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