I don't know if I'd compare VCH or Ehaber to STF. Visiting the store you'll see the scale of his operation. STP is a different animal all together. I asked him once about the return policy and his point was that the STP/Yoox's of the world have an enourmous return rate. If he were to mirror their policies it would reflect in the prices. Instead, he's focused on bringing in the very best goods across the board and offering the best up-front experience possible. The amount of work he and his staff puts in to photograph, measure and describe the garments is one of a kind. That said, if he did allow refunds, I'd be more inclined to pick up bigger ticket items from him online. I haven't seen the new space yet, but looking forward to it. I understand they're transitioning right now, so its a little crazy for them.
post #31 of 33
1/24/10 at 1:38am