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Paypal seller question: Someone reversed a charge against me - any recourse?

post #1 of 23
2/10/08 at 4:19pm
Thread Starter 
So it looks like someone reversed a charge on their payment to me for a jacket I sold on ebay right after I shipped it to them. The charge dispute is currently on hold by paypal (they're reviewing it apparently), but I haven't heard anything from either paypal or the buyer. Am I going to get screwed here or will I be protected? Does this count as mail fraud? The item in question has already been delivered to them.
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post #2 of 23
2/10/08 at 4:26pm
The only way you are protected through Paypal's seller protection policy if you sent the jacket with some sort of tracking. Tracking is key, otherwise they will always side with the buyer and refund them. If you sent it with tracking, Paypal will side with you. It doesn't even matter what you send... You could send them a box of popcorn and Paypal would still side with you, as long as you sent it with tracking.
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post #3 of 23
2/10/08 at 4:28pm
Thread Starter 
Yes, it was sent with a delivery confirmation number and to a confirmed paypal address. From the timestamps, it looks like the chargeback was filed right after it was delivered and after I left them positive feedback.
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post #4 of 23
2/10/08 at 4:30pm
Quote:
Originally Posted by robin View Post
Yes, it was sent with a delivery confirmation number and to a confirmed paypal address. From the timestamps, it looks like the chargeback was filed right after it was delivered and after I left them positive feedback.

yeah, i'm not sure if usps delivery confirmation is the same as tracking.
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post #5 of 23
2/10/08 at 4:32pm
Thread Starter 
^ Really? I thought I read on paypal's site that it did. ;_;
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post #6 of 23
2/10/08 at 4:32pm
The delivery confirmation will say where and when it was delivered
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post #7 of 23
2/10/08 at 4:32pm
So probably Paypal will ask you for the tracking as the next step in the dispute. You should be fine. You sent it to a confirmed address with a proveable tracking method. USPS delivery confirmation counts. Should be nothing to worry about.
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post #8 of 23
2/10/08 at 4:37pm
Last time we had a similar discussion, I believe it was discovered that what Paypal actually requires in practice is a trackable service with signature on delivery, not just barcode confirmation of delivery.

In any case, my good luck wishes to the OP.
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post #9 of 23
2/10/08 at 4:39pm
Thread Starter 
Quote:
Originally Posted by Opermann View Post
So probably Paypal will ask you for the tracking as the next step in the dispute. You should be fine. You sent it to a confirmed address with a proveable tracking method. USPS delivery confirmation counts. Should be nothing to worry about.
The confirmation number is already in paypal's system (I always update the shipping info for transactions when I ship the items out). It's just weird that I haven't heard a thing from anyone on this, other than the initial notice which was over a week ago.

They mention delivery confirmation on this page, so I'm hoping it's okay: https://www.paypal.com/be/cgi-bin/we...ckRisk-outside
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post #10 of 23
2/10/08 at 4:41pm
It depends on how much the Paypal charge was for. If it was less than $250 (that is to say, the final auction price + shipping), regular Delivery Confirmation should be fine. I had this happen once, and as soon as I provided tracking info. to Paypal, they dropped the claim.

Things get a little dicier if the charge is over $250--a fact that Paypal buries fairly well in its policy statements. As far as I remember, in order to be protected by the Seller Protection Policy for items over $250, sellers must (1) insure the package and (2) get a signature on delivery; (3) furthermore that signature must be accessible online; and (4) only the person whose name is on the account can sign for the package. If you're using USPS, this will jack up your shipping costs by about $7, as restricted delivery costs $4.10, and insurance & signature confirmation take it up another $3 or so.
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post #11 of 23
2/10/08 at 4:48pm
Quote:
Originally Posted by sjmin209 View Post
It depends on how much the Paypal charge was for. If it was less than $250 (that is to say, the final auction price + shipping), regular Delivery Confirmation should be fine. I had this happen once, and as soon as I provided tracking info. to Paypal, they dropped the claim.

Things get a little dicier if the charge is over $250--a fact that Paypal buries fairly well in its policy statements. As far as I remember, in order to be protected by the Seller Protection Policy for items over $250, sellers must (1) insure the package and (2) get a signature on delivery; (3) furthermore that signature must be accessible online; and (4) only the person whose name is on the account can sign for the package.

Oh yeah, now I remember, that's right - the $250 level is the key thing about whether you need the sig on delivery or not. Forgive my earlier comment which suggested you need it all the time.
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post #12 of 23
2/10/08 at 4:49pm
Thread Starter 
It was a cheap jacket (sold for $50) so I'm not worried if I get burned - I'm just annoyed by people like this. The douche bag even left me positive feedback when he got it!
Quote:
Jacket is fantastic, Very fast shipping
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post #13 of 23
2/10/08 at 5:50pm
Well use that as evidence, really your best bet is to speak with Paypal over the phone. They've seen millions of cases and I'm sure they'll tell you what to do to win.
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post #14 of 23
2/10/08 at 6:08pm
Quote:
Originally Posted by Opermann View Post
The only way you are protected through Paypal's seller protection policy if you sent the jacket with some sort of tracking. Tracking is key, otherwise they will always side with the buyer and refund them. If you sent it with tracking, Paypal will side with you. It doesn't even matter what you send... You could send them a box of popcorn and Paypal would still side with you, as long as you sent it with tracking.

On a similar note - I bought a bunch of watches off ebay - like $5000 through paypal and of course he was a scammer (the authentic pictures kind). So I contested it with paypal and the genius ships me an EMPTY box with a delivery confirmation number - so paypal closes out the dispute!!
Luckily i paid on my AMEX and I charged it back...
but some people can be really a**holes on ebay...
Good luck - definitely call paypal and tell them - they'll advise what the best thing to do is.
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post #15 of 23
2/10/08 at 6:52pm
I suppose it depends on the nature of the dispute.. I had a seller from ebay say that he was from the US and then shipped a fake watch (A. Lange) from Romania - there must be some problems with ebay watches shipping to baltimore!
amex helped me out, but I did receive the shipment, so that can't be the only criterion
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