Ebay Seller NITR-O
For those that don't want to read all of this here is a summary.http://stores.ebay.com/Nitr-o-Sartor...QQftidZ2QQtZkmNITR-O is hands down one of the best Ebay sellers there are for high end tailored clothing!!
About the seller:
NITR-O sells high end mens clothing mostly from Isaia. He has been doing business for many years, although I have only been dealing with him for 2.
I wan to say that Pete (NITR-O) is a top quality seller. Below I will list the numerous reasons why.
I have bought 5 items now from Pete. On every occasion he has been prompt, professional and courtesy. The products he offered were brand new, packaged nicely and shipped quickly.
There have been some people here that have mentioned that Pete was difficult to deal with, this was NOT my experience at all. Out of the 5 items I had either a special request or questions before and or after I purchased. For example:
1-I purchased a Tuxedo and needed overnight shipping but he was going to be away on vacation. He made sure he communicated with someone to get my item out on time despite him being away from his business and that fact was listed in his ebay auctions.
2- I had a question about the fit of a Gianluca for Paul Stuart suit. I must have sent him 4 emails and he answered every one professionally and promplty. One even included a request for a lower price and he was always professional and gracious. I wound up never purchasing this item but did purchase more items since then.
3- This was the most impressive customer service I have ever received from anyone. I had a question about a product I had purchased from him. The label looked suspicious as the stitching was removed and it looked like the label had been replaced. Of course this could have easily been done by the factory but I sent him a question to make sure. Some sellers may take offense to this (I have had this experience) but Pete went ABOVE and BEYOND to ensure I was comfortable with his answers. I had thought ti was a Gianluca label that had been replaced with an Isaia one. I never doubted Pete because this was the 4th item I got from him and he only sells authenticate brand new Isaia. However if you have seen both inner tags (Gianluca and Isaia) they are very similar. The tag on the inside of the coat not the product tag in the pocket looked like stitching was removed and it was the same size as a Gianluca label and then the smaller Isaia label was added later. It was an overcoat so it is not as easy to identify something like this as it would be for a suit. The reasons for swapping Gianluca for Isaia labels are obvious but I never doubted Pete just wanted some explanation. I was completely satisfied after his initial response but he gave me much more in a follow up email. He explained how to tell the difference in the labels, how to read the fabric and color codes, how to identify the Isaia product codes ect. This was clearly someone who cared about his customer and my satisfaction.
After this I bought another Overcaot from Pete. A stunning Navy Blue Herringbone that is on STP right now for 899. Even with the 20-30% Pete beat the price. The overcoat is just AWSOME, I will post pictures later. Carlos Barbera fabric, handwork ect ect.
PRODUCT and PRICE:
Top notch. Not much more to say. Has many current season offerings from Isaia including, but not limited to Sportcoats, Suits, Outerwear, Pants, Shirts, Ties ect ect. His prices are very competitive and the items are all brand new with NO flaws at all. Isaia is one of the best brands for price/quality ratio and Pete makes it even better with 40-70% off retail.
SHIPPING and CUSTOMER SERVICE:
Shipping is very fast and see above for customer service. NITR-O is the best!!
Some people complain about his graphics and even go as far as avoiding his store altogether for it. I am inclined to let people stay away so there are more items for me but that would not be fair to Pete.
Here is my take on the layout. The graphic icon is easily removed by clicking on button. The store is set up in an easy to navigate fashion. You can look for overcoats, suits, pants, sportcoats in your size range, what else do you need? I think NITR-O has one of the best store layouts on ebay.
So in conclusion RUN don't walk but RUN (figuratively speaking of course) to his store and get yourself a nice Topcoat before they are all gone. You will be happy you did, trust me.http://stores.ebay.com/Nitr-o-Sartor...QQftidZ2QQtZkm