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Yet another reason to NOT shop at Nordstrom - Page 2

post #16 of 78
Quote:
Originally Posted by SoCal2NYC View Post
Was this Nordstrom or Nordstrom Rack?

Having to deal with customer service issues I am often skeptical of customers and their lofty expectations.

I am guessing this is Nordstrom as the OP said he spent $1000/jacket.
post #17 of 78
Quote:
Originally Posted by A Guy from Shanghai View Post
I am guessing this is Nordstrom as the OP said he spent $1000/jacket.

True I didn't notice if he said he "spent" $1000 or it "is" a $1000. Outlet shoppers will often think of the full retail and not what they actually paid.
post #18 of 78
I have had spotty service from N in the last few years. Their reputation for impecable service is in decline in my opinion. Sorry you had to deal with it first hand.
post #19 of 78
I agree with a previous poster, this thread is worthless without pictures to show how damaged the sport coats actually are. If the OP is accurate then I think he has good reason to be angry, no decently manufactured sport coat should be "falling apart" after less than a year. That aside, this is another reason why I don't shop at department stores/chains. If they don't want me in a store and won't deal with a problem they can tell me to go stuff it personally, not leave it to some middle manager who hasn't been on the floor in two decades.
Quote:
Originally Posted by SoCal2NYC View Post
True I didn't notice if he said he "spent" $1000 or it "is" a $1000. Outlet shoppers will often think of the full retail and not what they actually paid.
Does quality magically evaporate as the price goes down? A $1000 sport coat has the same quality whether it costs the full price or it has been reduced, does it not?
post #20 of 78
Nordstrom still has a blanket return policy. I figured this out when I complained about a Zegna shirt that was fraying... And an ex that had worked at Nordstrom told me to just ask for my money back and STFU.


Worked too.
post #21 of 78
I thought Nordstrom lets you return stuff they didn't even sell. With the economy the way it is I guess these gimmicks don't work anymore. Maybe people are abusing this policy like no other these days. The clientelle has certainly gone downhill at various Nordstroms I've been in. Slovenly, poor folk who obviously couldn't even afford a square of John Nordstrom brand toilet paper.
post #22 of 78
I used to shop at Nordstrom more often, but I've moved more towards Niemans. The last time at Nordstrom in Detorit I was almost attacked by a salesperson the moment I walked into the men's section. He asked me my size and was pulling out shirts all over the place and asking me what I liked and what I diden't. I'm he thought we was being helpful but it was out of control I had never felt so overhwlmed by a sales person like that. To get away I moved towards the suits, the sales person there asked me my size, I said 38 to which he responded "no, probably a 40, try this 39 on to start". Apparently seeing me for 30 seconds qualified him to determine I was buying the wrong suits for the last year.
post #23 of 78
Hmm, it's very unusual that Nordstrom would refuse to fix a defective product. I've had a one merino Banana Republic sweater come apart at the inseam (around the collar). Mind you this was after +2yrs of owning. They took it back and repaired, no questions asked and free of charge. Same thing for a down coat. A part of the inseam was coming apart on the sleeve and they took it back no questions asked and repaired free of charge.

So it's surprising that Nordstrom would not fix it.
post #24 of 78
Wow, what are those coats made of, Super 1000s or something? I have never seen a Burberry sportcoat for anything more than $650 and that's full price.
post #25 of 78
I've never had anything but the best of experience with Nordstrom. In fact, I posted here about the insanely good customer service I received when I had a little problem with an in-store shoeshine last year.

As another example of their service, my wife had the heel of her shoes come off while we were Christmas shopping in Philly 2 years ago. There happened to be a Nordstrom store in the mall (King of Prussia). She had bought the shoes at a different Nordstrom 2 years prior. They took one look at the shoes, looked them up in their database, and offered her the full retail value as a "trade-in" on another pair of shoes.

Based on my past experiences, I'm guessing there's more to this story and am looking forward to seeing the pictures.
post #26 of 78
And all 6 of both brands are falling apart...possible, but would be odd that you got the 6 that were crap when many others have not had problems with the brands.
post #27 of 78
This whole business strikes me as very strange! I have been a frequent customer of Norstrom's over the years, and the company is famous (and justly so, in my experience) for its excellent customer service.

Moreover, the claims of six jackets of reputable make disintegrating in the course of six months sounds incredible! Six jackets purchased almost simultaneously would imply a pretty fair rotation, so I can't imagine the wear and tear on any one jacket being that severe. Assuming the jackets were rotated evenly and worn five days a week, that comes out to 30 wearings per jacket. In the past, I have bought some fairly cheap stuff: Macy's-Alfani, Nordstrom house brand, etc. Nothing like what the OP reports has ever happened to me. The notion of a jacket, even one of fairly low quality, disintegrating after no more than 30 wearings sounds literally incredible to me, so contrary is it to my personal experience.
post #28 of 78
Maybe the OP drycleans them after every wearing. That could lead to some funky stuff happening. Like many above, I have never had anything but excellent customer service from Nordstroms be it pre or post sale.
post #29 of 78
Quote:
Originally Posted by iammatt View Post
Maybe the OP drycleans them after every wearing. That could lead to some funky stuff happening.

Like many above, I have never had anything but excellent customer service from Nordstroms be it pre or post sale.

Perhaps put in the wash?
post #30 of 78
It sounds like to OP has been "blacklisted" for one reason or another. Excessive returns, etc.
His attitude here is one of "entitlement" so I can see why Nordstrom would take that stand all the up the chain of managers.
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