I have to admit I was completely ignorant to this practice until last year, when a friend of mine told me that he was sending a pair of Nikes back to get them replaced with a brand new pair, apparently because Nikes come with a lifetime warranty (if only I had known this 10 years ago). In any case, a few months later, another friend's Ferragamo loafers got a bit ripped up. He somehow contacted Ferragamo and they told him to send the shoes in. A few weeks later, they had sent him back a brand new pair. I don't remember if he paid any sort of fee, but if he did, it was very small. Now that my first few pairs of "nicer" shoes are starting to show some age and some damage, I was wondering if anyone here was more familiar with policies like the ones mentioned above. Specifically, I have a pair of Gucci loafers and a pair of Prada Sport trainers that are both pretty much unwearable and it just popped into my head that it may be possible to have the company repair/replace them, even if it is for a small fee. Even besides these brands, I'm sure other members would be interested in learning more about repair and replacement policies. Thanks.
post #1 of 9
10/13/04 at 6:18pm