A little over a month ago, I got my new pair of JL Campus suede loafers. After very moderate wear (I have worn them maybe 5-6 times), the back stitches are already coming apart!
I have tried to contact JL in the US, but they told me to contact the seller, as they only handle items that were purchased DIRECTLY from them. They were not even able to give me the email address of the factory.
I filled a contact request form on johnlobb.com -- still no response.
Does anyone know who I should contact? Is this normal at all?
So far, my impression is that the quality is substandard and the service is non-existent. This is not an R marked pair, and I would expect them to stand behind the quality of their shoes, especially for the price.