Suit pants were 3 inches wider in the waist than the chest measurement.
There's absolutely no reason that the suit I just received has a chest 3 inches larger and a waist 5 inches smaller than another Indochino suit (that I did not have altered) I own! Especially when the pants are fairly similar!
So, they just let me cancel $900 in suits/shirts without even trying to retain my business. Not even a "well, wait, what if we give you a discount on a future order" or anything. Especially when Black Lapel is supposedly putting out a better product with vastly superior customer service for not a ton more $. I'll take that $900 elsewhere and have them remake this last suit over and over until it fits.