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Indochino suits? - Page 187

post #2791 of 3216
Quote:
Originally Posted by Chase H View Post

+1.

 

Indochino thinks they sent me a sport coat with a 34" chest. They did not.

I don't know wtf the problem is with them. I've been going back and forth with them since Thursday, and I still have no idea what I need to do to fix a simple measurement issue. If they made a mistake, that's fine. Just acknowledge and fix it next time, but it's like they're talking in code. As far as I can tell, the profile measurements and the actual garment measurements are two completely different things. Maybe the tailor saw my small waist measurement and took the liberty of reducing my chest measurement to match it...What type of shxt is that? He/she has never even seen me.

post #2792 of 3216
My garment chest measurement is 2 inches larger than the actual jacket. Says 40.5" on my profile when in fact it's 38" according to my measuring tape. Maybe do as the customer service rep said in the first place?
post #2793 of 3216
Quote:
Originally Posted by Prof. B. Bear View Post

My garment chest measurement is 2 inches larger than the actual jacket. Says 40.5" on my profile when in fact it's 38" according to my measuring tape. Maybe do as the customer service rep said in the first place?

 

So, I should make my profile measurement 42 inches in order to get a 40 inch garment? I'd like to know the logic behind that. If they explain what I should do and that's their system, then I'd be happy to do it, but they don't seem to know wtf should happen next. What's to say that I wouldn't put +2 on my profile and then get a jacket that measures 42 inches next time?


Edited by VinnyMac - 11/27/12 at 9:55am
post #2794 of 3216

yea, communication with them is pretty bad (I hope someone from IC reads this)

 

my experience with has been...1 reply PER day.  If you had a back and forth of 5 replies, it would take 5 days to hold that conversation.

 

also, when they do answer it's super super vague.  Rarely do you get a direct answer from the start.  Usually it's a mix of automated message prefaced with some other pointless statement.

post #2795 of 3216
Quote:
Originally Posted by VinnyMac View Post

So, I should make my profile measurement 42 inches in order to get a 40 inch garment? I'd like to know the logic behind that. If they explain what I should do and that's they're system, then I'd be happy to do it, but they don't seem to know wtf should happen next. What's to say that I wouldn't put +2 on my profile and then get a jacket that measures 42 inches next time?

Yeah I don't really know mate. If I were you I'd just add the 2 inches to the measurement and see what happens. If the chest turns out to be too big just redeem the $75 alterations credit.
post #2796 of 3216

Vinny,

 

I'd take a picture of your suit with a measuring tape and then saying something like "I wanted X inches, but here it is in Y inches"  and just leave it at that.  On the remake, I'd leave it as X.

 

Either they'll understand you right away or they'll fire some questions/instructions back at you.

post #2797 of 3216

Here's a quick pic of my remade tuxedo shirt/jacket (the pants are the same, didn't have them remade).  Basically for the jacket I added 0.5" to the shoulders, 0.5" to the chest, shortened the sleeves 0.25", and added 1.5" to the length of the jacket.  I think I let out the waist and hips a tiny bit too.

 

For the shirt (although you can't see much of it), I added 2" to the length of the torso and added 0.75" to the chest (it was absurdly tight).

 

I used MS Paint to put a silly bowtie and studs on this pic as I currently don't have either of those in my possession, but at least it gives a very quick gestalt of the entire outfit sans the shoes.  I'm wearing J&M Meltons in that pic just for something to wear, but I'll be wearing Brooks Brothers black patent plain toe oxfords for the real thing.

 

As for the pants, I have very muscular thighs (and calves) so I probably won't take them in below the knee at all or anything; I may hem them a tiny bit, but don't think I'll need to at all.  I have built-in braces buttons so if I choose to wear braces, that may pull them up a bit more (and there is a little room to do so in the crotch) negating any need to hem.  But, really, when I stand/walk with shoes on it's apparent to me that no hemming should be required, despite the look in the picture that makes a significant break appear.

 

 

1000

 

 

 

 

For reference, old pics of previous jacket/shirt:

 

 

1000

 

1000

post #2798 of 3216

I will also say that while I am pleased overall with Indochino's tuxedo, and that the quality is actually a little better than I expected given the price (I got the tux and the shirt all for $320 total), the somewhat thin peak lapel - and, more importantly, how high the peak rides up on the shoulder - bothers me a bit.  In my opinion, part of the appeal of a peak lapel is it's wider framing of the torso, and the way this doesn't reach a wider width and seems to just keep going up up up seems to detract from that overall effect.

 

Still much better than any notch lapel, though.

post #2799 of 3216
Quote:
Originally Posted by charliebrown2 View Post

yea, communication with them is pretty bad (I hope someone from IC reads this)

 

my experience with has been...1 reply PER day.  If you had a back and forth of 5 replies, it would take 5 days to hold that conversation.

 

also, when they do answer it's super super vague.  Rarely do you get a direct answer from the start.  Usually it's a mix of automated message prefaced with some other pointless statement.

 

^^^^THIS, +1,000!

 

I've been trying to get a clear explanation since Thanksgiving. Either the tailor made a mistake or IC really needs to clean up its measurement system. The first one is an easy fix; just get it right next time. If 40 inches doesn't REALLY equal 40 inches, then that's a problem. If they'd just tell me which issue it was, this would all be over. The fact that I'm having this problem is idiotic. Now, I can understand why there are so many pictures of bad suits in this thread.

post #2800 of 3216

Vinny,

 

Also, if you go into your measurements they have instructions on how they're "supposed" to be measured.  So, I don't think there's some specific IC measurement where their 42" inches = 40" on a measuring tape.  I'd follow those instructions, snap a pic with the tape measure, and upload that to them.

post #2801 of 3216
Quote:
Originally Posted by charliebrown2 View Post

Vinny,

 

Also, if you go into your measurements they have instructions on how they're "supposed" to be measured.  So, I don't think there's some specific IC measurement where their 42" inches = 40" on a measuring tape.  I'd follow those instructions, snap a pic with the tape measure, and upload that to them.

I don't think that's the case either. I think that they've screwed up my information in their system, so now there's a measurement problem. It all started with the screwy measurements that I got from the Traveling Tailor. They told me that once you put your measurements into your profile, they use them to create digital lists of measurements for all of the items that they sell. My guess is that somehow, the number that I put into my actual profile is different from the one that they translated into my "digital profile."

 

You'd think that "My jacket is 38". My profile says 40.25". I want the jacket to be 40 inches. What should I do?" is clear enough, but I'm going to take pictures and send them, like you mentioned.

post #2802 of 3216
Quote:
Originally Posted by BackInTheJox View Post

 

I had a good experience with their customer service.  I had my custom tux delivered, and the tux jacket needed to be remade (see above).  Due to how long it takes to ship, plus me being out of town, I received it with only 4 days left to choose a remake.  Sadly, I had let 5 days pass before getting my butt in gear to order a remake online, but alas, the option had disappeared.  I emailed CS to let them know what happened and to see if there was anything that could be done.  One of the CS reps (I forget her name at the moment) kindly extended my remake window so that I could indeed get it remade.  The replacement jacket just came two days ago and it's great!


Glad to hear it worked out for you.  I see there are 2 sides to their customer service (as seen from some of the recent posts above).  I almost didn't order my first suit just because of some of the horror stories I've read about the customer service.  I guess it is a hit or miss.  I'll let you guys know if they pull through with their promise of refunding me the discount.

post #2803 of 3216
Quote:
Originally Posted by nc2cali View Post


Glad to hear it worked out for you.  I see there are 2 sides to their customer service (as seen from some of the recent posts above).  I almost didn't order my first suit just because of some of the horror stories I've read about the customer service.  I guess it is a hit or miss.  I'll let you guys know if they pull through with their promise of refunding me the discount.

They'll probably send the refund. From my experience, they're pretty reliable when it comes to refunds. They're just not as reliable at delivering the actual service/product.

post #2804 of 3216

Hey Vinny keep us posted on how everything goes with your order.  I haven't gotten my updated garment measurements yet so I have yet to reach that point.

post #2805 of 3216
I think part of the measurement issue everyone is having here is that it is not in IC's business interest to make their "algorithm" clear to an outsider.

i.e. your measurements are the ingredients, they don't want to make their recipe public:

"chest +x inches, waist +y inches" etc.

Add that to their tailors' stubbornness/inconsistency, and you get the end result which is near impossible to nail down exactly the dimensions you want.

I had a suit made FOUR times. None of them were consistent, in measurement *OR* design. At least 1 piece (jacket or pants) of each suit came with some kind of quality defect, like a tangled up ball of lining in a pants pocket, jacket pocket lining the wrong color, etc.

So that perfect suit you are imagining in your heads when you order:
-will you get the sizing exactly how you want?
-will you get a glitch-free product?

The probability of both these events lining up is quite small.
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