I bought two pairs of Vilebrequin this summer, but it was a very disappointing and frustrating disaster. I wonder if someone has a bit of opinion how to fix my problem.
I bought two pairs of swim trunks online, which both stated they were made in Polyamide, but then the more expensive one actually proved to be Polyester. I tried to get a clarification from Vilebrequin, but they actually ignored my mails. I had to send at least 5-6 emails with a very aggressive tone for them to respond to me. Now, I am very upset, disappointed and frustrated by:
1) they basically lie about their products. Their websites states all products are made in Polyamide, but then some of them come out as Polyester. Polyester looks freakin' cheap and feels cheap, it's shiny and looks like you are wearing plastic shorts (which you are...sort of...). I think I would have been fine, but then
2) I am very shocked by their arrogant attitude. In the end they offered a refund, but I wanted to get more information. Again, emails get ignored by these dudes.
I have never had this kind of customer experience and am wondering what other people think of it. They don't even have a phone-number where you can get more info, nothing. Just some arrogant pr***s.
I don't think they are a luxury brand, it's a mass production company with a serious attitude problem. They even mislead and lie to their customers.
Appreciate your feedback.