When this started, I had one fully canvassed suit (from a different vendor) that needed tailoring and I had no backup to wear while the work was done. Soooo...
I bought one of Mashburn's suits to give me some depth to get my first suit altered. And, unfortunately, the tailoring (two separate sets of alts just to get it wearable!) didn't really impress me, but I needed to get my first suit altered so it would be more presentable and fit better. Then...I was going to continue letting them tweak their suit, until it was acceptable.
The problem is that when they returned my suit, it was scorched from having been pressed with an iron that was too hot. The lapels and the backs of the sleeves are particularly bad.
When I confronted them, they were not helpful and made no offer to resolve the situation. I explained that they scorched my jacket and the sales clerk responded that he'd never heard of that and their irons are set on the same temp all the time. Hmmm. He also said that they couldn't be certain when the problem occurred...and he just left that hanging in the air.
I left frustrated and a bit let down. On the way home I thought that'd I'd just make due - because I have a life and no time to fight with someone over things like this. Besides, I questioned myself. Had I made a mistake? Could I have caused this? Had I missed something?
When I got home, I looked at the jacket in bright light and found it to be worse than my passing observations had originally noted. And, I knew I hadn't made a mistake or caused this. I'd even left a folded handkerchief in the front pocket and you could see where they'd ironed over it and left a square pressed into the garment. I no longer doubted myself...
For what it's worth, I own a steamer and I maintain my own clothing because cleaners have ruined my stuff previously.
If Sid Mashburn is what they claim to be, the person who worked on my suit knew they scorched it when it happened. Or...if they didn't...you have to conclude something else much less favorable. Soooo...once more into the breech!
I went back and pressed this point (no pun intended) with a sweeping gesture pointing back to their tailors I said, "I'm certain whoever did this, said 'oh shit!' out loud when it happened." The sales clerk actually said, "They didn't do it, we sent the jacket out."
If this doesn't bother you, at least consider that they previously said that 'their' irons were on the same temp all the time and now they're saying that they weren't even the ones doing the work...
For reference, I needed collar and center seem work and I wanted working buttons: $200+. When I originally got the jacket, they said they couldn't do the buttons and that it would only be $110.
So where am I now? I really liked my jacket. I know it isn't bespoke...and it may be plain blue...and it isn't ultra-trim styling (I'm not ultra-trim). But...it looked smashing on me! Now...not so much. Salt in the wound is that the tailoring of the Mashburn suit is completely uninspiring.
What's at stake here?
1. My suit looks like crap and it has to be replaced.
2. Their suit isn't what I'd want it to be and I'll have to pay someone else for alterations.
3. By refusing to acknowledge the situation, they're calling me a liar...as though I've made accusation that is baseless and not their problem.
The first two make me sad and make them incredibly 'common.' But the third leaves me outraged.
Finally, the manager did say, "well...all we can do now is say we're sorry." Then he turned away and walked off.
The sales clerk said, "just tell me what we can do to make this right." Now...I know I'm in the minority, but I refuse to negotiate. I also wonder why they hadn't said this the first time?!? I find the "just tell me what we can do" to be insulting. It is obvious what should be done, but asking me to negotiate it with you is a further insult. It's plebeian. It's an attempt to resolve a situation with an offer that is less than your best. It does not demonstrate respect...in fact, I find it excruciatingly offensive...like saying, "what is the least we could do to resolve the messed up situation we created in the first place?"
Tailoring is everything. For most of us, it is the only thing. If you can't do bespoke (I can't) and you aren't the EXACT shape of the model that the suit was based upon, you must get your garment adjusted to fit you...or it will look like crap.
I do not have to wear a suit...I choose to wear a suit! The value of my choice is diminished by the problem they created.
I hope that this information is useful.
Edited by jkiser - 8/6/16 at 3:41pm