The buyer claimed the suit doesn't match description or photos. Here is the buyers comments: "The suit arrived on Friday tightly folded and jammed into a USPS flat rate medium size box. The suit was horribly wrinkled - the tags may still be on it but it is anything but NWT"
Suit was neatly folded into a USPS priority box (15"x12"x4") and sent promptly the next day after the payment.
I responded the buyer saying any creasing/wrinkle is common natural and expected when a suit is folded and transit in a box. I even offered a $15 partial refund to cover a professional press as a courtesy. But the buyer turned it down, and still want to return the suit.
So I proceeded with "approve return request". And now ebay wants me to cover the return shipping label.
This is the case that the buyer clearly ABUSE the "item not as described" to avoid the restocking fees (15% stated in the return policy) and force a refund.
What should I do? Please help.