Originally Posted by ncroadwarrior2
I'm curious about Buttero as a company. I had a horrible experience with their customer service. Also, the retailer or boutique that sold the sneakers will not stand behind Buttero products. The sneakers are not even one year old and they are splitting at the rear seam.
This is very disappointing considering the price point of Buttero sneakers.
I have contacted the online store and Buttero several times and all I get is basically that this is my fault and there is nothing they will do to make it right. The sneakers have not been abused at all.
Are there any similar experiences out there? I would like every to hear about them and how they were resolved.
The only negative customer serivce experience I have had with any major retailer was re. Buttero sneakers. The sole was broken. I sent the retailer (Endclothing) pictures, from all of the angles they asked for, and they said that it looked like they could replace them or refund them. I just wanted an exchange. I was experiencing some medical issues at the time, so they had never been worn outside, just inside on carpet and wood floors for a few days.
So, I spent $60 to send the shoes back to End. They then told me that it was my fault, and that I had broken the shoes myself. This is the one time I wish that I'd paid through a cc instead of through Paypal, which essentially asked me to prove that I had NOT broken the shoes. Which is asinine.
Anyway, they offered to send me back the shoes, at my shipping expense. I told them to fuck off, and chalked it up to a learning experience. Now, I will only buy from End at a super deep discount, because their guarantees are worth shit anyway, and I don't need to spend an additional $60 just to be called a liar.