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Edward Green Shoes Lacking Quality Control... - Page 2

post #16 of 38
My opinion is that the defects you have mentioned are trivial and would not be visible in ordinary use and as a previous poster mentioned these shoes would become quickly marked upon first wear which is no bad thing as it gives them character.

In my eyes what is totally visible and off-putting about these shoes is the over burnishing of the toe box, it looks so wrong. When I order MTOs from EG i specify light burnishing only and they come out to my satisfaction.
post #17 of 38
Thread Starter 
Well I haven't scratched any of my shoes from normal use and these shoes haven't even been worn yet, so it's like paying for battle-scarred shoes.

Over time that gash at the heel will grow so I don't know how you don't think it will be a defect later on.

I didn't know you could request light burnishing.
post #18 of 38
That is awful. This would be tolerable if this was made by some mid tier shoemaker like Meermin, but not from Edward Green.
post #19 of 38
So are you getting new ones? Or they just gave you a full refund?
post #20 of 38
Thread Starter 
Quote:
Originally Posted by coldinboston View Post

So are you getting new ones? Or they just gave you a full refund?

Yeah, he gave me a refund for the shoes but I kept the shoe trees. He told me he will re-order another pair once he sells these other two.
post #21 of 38
Quote:
Originally Posted by Spruce88 View Post

Yeah, he gave me a refund for the shoes but I kept the shoe trees. He told me he will re-order another pair once he sells these other two.

Oh these are chelseas he has stocked in the store and/or can pull stock from EG (like of you need a different last)?

Or MTO and he will keep them to sell at the store.
post #22 of 38
Thread Starter 

They were pulled from E.G. stock.


Edited by Spruce88 - 5/21/16 at 5:40pm
post #23 of 38

From the photos the "scratches" don't appear that significant, however you can see the shoes in real life and can make a better judgment.

 

Almost every new pair of shoes I've bought online have had some sort of mark or imperfection (or maybe even slight creases from being tried on previously...as long as it doesn't detract from normal wear (eg. a massive gash), or if it can just be polished away, then I've just gone along with it.  Too much mucking around otherwise, and the shoes gets marked from wear eventually anyway.  Even buying in store though, if you look closely enough there will always been some "imperfection".

post #24 of 38
Thread Starter 

I understand they cannot be "perfect" but the cut near the heel was the deal breaker for me.

post #25 of 38
I can't see anything fitting your description of "cut" or "gash" near the heel. All I can see is some minor variegation in the colour and surface texture of the leather. One of the pleasures of such shoes is that they are (at least, partially) made by hand from natural materials. Each pair is slightly different and has small details unique to it. You said you wanted the shoes and not the drama, but I'm afraid the drama was entirely of your creation. And now you don't have the beautiful pair of shoes that you wanted. I'm very surprised your retailer offered a refund. I would have refused and secretly hoped that you would take your unreasonable expectations elsewhere in future. He is now stuck with a pair of non-defective, non-stock shoes, on which he has paid an MTO markup which he cannot reasonably re-charge to another customer. But that's between you and him, and not my business.
post #26 of 38
Quote:
Originally Posted by atia2 View Post

I can't see anything fitting your description of "cut" or "gash" near the heel.
Take a closer look at the first picture right before where the heel stack begins (it is a horizontal cut).
Once you see what the OP is referring to, I think you will have a different opinion about the situation.
post #27 of 38
Quote:
Originally Posted by billsayers View Post

Take a closer look at the first picture right before where the heel stack begins (it is a horizontal cut).
Once you see what the OP is referring to, I think you will have a different opinion about the situation.

Ah, I see it, thank you. It's in a concealed location but, yes, I agree the maker should have classed that as a second. I retract my criticism of the buyer.
post #28 of 38
This is nothing new go to eg thread and go back in thread this problem has happened before. I personally would not accept those shoes also but Steve took care of you so problem solved. I try to stay away from dark oak.
post #29 of 38
Quote:
Originally Posted by atia2 View Post

I can't see anything fitting your description of "cut" or "gash" near the heel. All I can see is some minor variegation in the colour and surface texture of the leather. One of the pleasures of such shoes is that they are (at least, partially) made by hand from natural materials. Each pair is slightly different and has small details unique to it. You said you wanted the shoes and not the drama, but I'm afraid the drama was entirely of your creation. And now you don't have the beautiful pair of shoes that you wanted. I'm very surprised your retailer offered a refund. I would have refused and secretly hoped that you would take your unreasonable expectations elsewhere in future. He is now stuck with a pair of non-defective, non-stock shoes, on which he has paid an MTO markup which he cannot reasonably re-charge to another customer. But that's between you and him, and not my business.

Quote:
Originally Posted by atia2 View Post

Ah, I see it, thank you. It's in a concealed location but, yes, I agree the maker should have classed that as a second. I retract my criticism of the buyer.

This is one of the reasons I've been refraining from posting on SF recently, too many people on here who think they know everything, when in fact they're clueless. nod[1].gif

Here atia2 not only is he wrong about the "gash", but he gets vicious and berates the original poster for having "unreasonable expectations". Incredible.
post #30 of 38
Quote:
Originally Posted by MoosicPa View Post


This is one of the reasons I've been refraining from posting on SF recently, too many people on here who think they know everything, when in fact they're clueless. nod[1].gif

Here atia2 not only is he wrong about the "gash", but he gets vicious and berates the original poster for having "unreasonable expectations". Incredible.

And your graceless remark contrasts wonderfully with my admission of error and retraction.
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