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Problems with bespoke suit and shirt - they're not ready and made terribly

post #1 of 5
Thread Starter 

Hi everyone,

 

I'm hoping for some advice (I'll try not to rant)

 

tl;dr: I paid a lot for a suit and shirt from a reputable tailor and currently it looks worse than the suit i bought from Zara when I was 15. What do I do!

 

 

The brief background is I have a big event in a week or so's time and leave the country early next week.

 

I went to a tailor on Saville Row to get a suit and shirt made in January. It was a great experience we picked good fabrics, they helped with styling tips and I felt i was going to get an amazing suit.

 

A baste fitting happens and still everything is on track.

 

Earlier this week I go to see the "finished item" maybe to make a few adjustments. Except sadly it isnt a few.adjustments

 

The trousers were still huge on me and gave me a "vagina" as two flaps of material came together between my legs.

The jacket also wasn't right - the top pocket was slanted, the lapel was like something from a 70's movie, the jacket only had one button and the sleeves only three - I had asked for two and four. And frankly it didnt look very well made or sit on me well.

 

The shirt was also disappointing with picked threads, a very noticeable pin hole in the right shoulder, covered in fluff and with dirt on both cuffs and a stain on one arm.

 

I was promised this would all be resolved and returned a couple of days later. The garment is being pressed when I arrive. The jacket now has the requisite buttons and the lapel is "right" but the jacket doesnt sit well on me at all gaping at the top. There's chalk marks around the cuffs when they've had to be taken up again, the jacket pulls at the back. The trousers still have -an albeit smaller - vagina. In addition - presumably where its been pressed you can see the "letter box" around the pockets openings, the material looks a bit "battered" presumably from all the pulling about - the baste inthe chest is visible and the material is puckering. To top it off where the top and bottom lapels join around the notch was straight on one side and "wonky" on the other.

 

The shirt was still stained so i can have another made but of course it wont be ready in time.

 

Again I'm told this will be resolved - by friday - but I'm worried. I paid a lot of money (for me) so I could have something quite special for what will be an important day. Now I'm looking at going in a grubby shirt and a suit that doesnt fit and i feel like I'm being ripped off. I've had less alterations made to a suit bought off the shelf compared to one supposedly made for me.

 

 

My questions are

 

1:If the suit isnt right on Friday - what are my rights? Would I be better to leave the suit at the tailor rather than take it and argue the toss later?

 

2:Am I being unreasonable. I feel I shouldnt have to Q&A their workmanship and yet I had to point out the issues yesterday, I'm worried if I hadnt they'd have been fine with this.

 

3:Is there anything I should be looking for in my last visit to ensure they havent "bodged this" just to get me out of the door. I've remained polite and calm with them but I feel like they arent listening so will have to do all the checks myself.

 

Any help gratefully recieved as I'm in a real pickle..

 

thanks

post #2 of 5

Well, if they are a reputable firm on Savile Row, it seems unlikely that will allow this suit from going on the door.  Nor should you allow it to.  

 


1:If the suit isnt right on Friday - what are my rights? Would I be better to leave the suit at the tailor rather than take it and argue the toss later?

 

It would be better to leave it, and get something quick RTW immediately for your trip,  In London, there are no shortage of options. 


2:Am I being unreasonable. I feel I shouldnt have to Q&A their workmanship and yet I had to point out the issues yesterday, I'm worried if I hadnt they'd have been fine with this.

 

I can't see the suit or shirt, but it doesn't seem that you are being unreasonable from your narrative.  Of course, without having see the suit and shirt, and the fit on you, it's impossible really gauge that.
 
3:Is there anything I should be looking for in my last visit to ensure they havent "bodged this" just to get me out of the door. I've remained polite and calm with them but I feel like they arent listening so will have to do all the checks myself.

 

Just a proper fit and that everything looks like fresh, new suit, should.  

 

Good luck.

 

Cheers,

 

Fok.

post #3 of 5

I'm with LA Guy, if everything is as you say, I would leave the suit and ask for a remake or refund.  

post #4 of 5
Thread Starter 

hi everyone.

 

I got a full refund when i went in today. The minute i saw it i knew they simply couldnt have fixed it but they asked my to try it on. then they said "we could try and alter again" but I'd lost it by then.

 

The collar wouldnt sit flat, the lining had been taken off and on it ws stitched back dreadfully the trousers were still not right.

to their credit they were apologetic and credited my card without hesitation.

 

its a huge shame, i now have a much shittier suit fromjohn lewis and tommorow i have to find someone to at least do the sleeve and trouser length.

as for a tailored shirt i guess i'll have to wear one with super long sleeves as always..

 

what i will say is i saw lots of people in there during my time and their stuff all looked amazing so I guess i was unlucky or simply untailorable!

for those who offered advice thank you very much

post #5 of 5
Quote:
Originally Posted by boredatwork View Post
 

hi everyone.

 

I got a full refund when i went in today. The minute i saw it i knew they simply couldnt have fixed it but they asked my to try it on. then they said "we could try and alter again" but I'd lost it by then.

 

The collar wouldnt sit flat, the lining had been taken off and on it ws stitched back dreadfully the trousers were still not right.

to their credit they were apologetic and credited my card without hesitation.

 

its a huge shame, i now have a much shittier suit fromjohn lewis and tommorow i have to find someone to at least do the sleeve and trouser length.

as for a tailored shirt i guess i'll have to wear one with super long sleeves as always..

 

what i will say is i saw lots of people in there during my time and their stuff all looked amazing so I guess i was unlucky or simply untailorable!

for those who offered advice thank you very much

 

 

Glad it worked out for you and good on them on them for taking care of it.  

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