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post #1 of 6
Thread Starter 



Seems like there were some technology issues on their end.

Edited by quackattack - 4/15/16 at 5:09am
post #2 of 6
Return them, you do not need their permission.
post #3 of 6
Thread Starter 

Thanks. I will reach out to them one last time tomorrow. Considering they're the ones who messed up, I don't feel like paying the $30 for shipping.

Edited by quackattack - 4/15/16 at 5:49am
post #4 of 6
Thread Starter 

I would appreciate if someone could help me out here. I'm trying to register a return label through DHL, but it doesn't recognize the return address.


The following worked:

Malford of London Ltd Returns
Ermine Street Unit 6
SG9 9AZ Buntingford


Edited by quackattack - 4/14/16 at 4:25am
post #5 of 6
Hi [redacted] (apologies),

Please can you resend your email.

We have not had any contact from you other than the message that you sent on 23rd March, asking to swap a pair of sunglasses on your order for another model.

Kind regards.
post #6 of 6
Thread Starter 

I sent you an email with a screenshot of the messages I've sent through your website.

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