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New La Portegna briefcase - is this a faulty item?

post #1 of 11
Thread Starter 

Gentlemen,

 

could you tell me your opinions about the following problem: I have bought a new La Portegna leather briefcase. Upon receiving the briefcase, a quick inspection shows what I think is very extensive creasing of the parts of the front panel, as well as the bottom of the briefcase. Back panel shows no creasing, and there is also small creasing on the top, near the stitches.

 

I have contacted the manufacturer, and their quick reply was that they would be happy to exchange the briefcase, but that it is their opinion that these are not faults, just natural occurrences of the leather, and that it could be smoothed over with some conditioner cream (they actually propose that I use Nivea).

 

I know that all leather creases, but this is a new item, and it is on the front panel, where the leather shouldn't be flexing. To me, this looks as a sub-standard parts of the hide were used in production. What bothers me is their opinion that this isn't a fault, which means that I could receive a new briefcase with the same problem.

 

Now I know that La Portegna is not a "luxury" maker, but the price is 500 GBP (or 700 USD) - am I expecting too much? Would you accept this briefcase as is?

 

Please take a look at the photos:

 

 

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post #2 of 11
Thread Starter 

 

post #3 of 11
I would definitely accept it. Over time, the replacement will be much more creased than that. It is not a defect, but a natural result of the leather being used. It is part of the character of the bag. If you don't like it, I think you should love for a different style bag.
post #4 of 11
Inexperience will out. This is entirely natural, had you not noticed that leather comes from a formerly living creature and not a machine?
post #5 of 11
i see nothing wrong with this briefcase.
post #6 of 11
Thread Starter 
Quote:
Originally Posted by Patrick R View Post

I would definitely accept it. Over time, the replacement will be much more creased than that. It is not a defect, but a natural result of the leather being used. It is part of the character of the bag. If you don't like it, I think you should love for a different style bag.

Thank you for your reply, Patrick.
post #7 of 11
Thread Starter 
Quote:
Originally Posted by GBR View Post

Inexperience will out. This is entirely natural, had you not noticed that leather comes from a formerly living creature and not a machine?

Do you really think that my inexperience with leather industry has anything to do with my question? Thank you for your kind observation, and yes I was aware that leather is a natural product, but it is also known that industry tanned leather is not the same thing as raw hide.

Are you saying that all parts of the hide are of the same quality?

I only have one other briefcase, but also have a nice shoe collection in this very same price range....if I received a new pair of oxfords with creasing like this, they would undoubtedly be sent back. Please take a look in some of the shoe threads and point me to the picture of fine leather new shoes with creases like this.
post #8 of 11
Quote:
Originally Posted by Pbayvip View Post

I only have one other briefcase, but also have a nice shoe collection in this very same price range....if I received a new pair of oxfords with creasing like this, they would undoubtedly be sent back. Please take a look in some of the shoe threads and point me to the picture of fine leather new shoes with creases like this.

 

Shoes don't have the same expanse of unsupported structure. For comparison, I wouldn't accept it in a new pair of oxfords either. A bag like this is an entirely different beast.

post #9 of 11
Thread Starter 
Quote:
Originally Posted by Patrick R View Post

Shoes don't have the same expanse of unsupported structure. For comparison, I wouldn't accept it in a new pair of oxfords either. A bag like this is an entirely different beast.

That makes sense, I didn't think about that.... thank you.
post #10 of 11

I think it is worth noting that my La Portegna Fat Carter came with at least as many or more imperfections and has only gained more through use. A year into its life, it looks broken in and well used. It has a look that is well-suited to its design. It is not a "sharp" bag, but it is a beautiful bag.

post #11 of 11
Quote:
Originally Posted by Patrick R View Post
 

I think it is worth noting that my La Portegna Fat Carter came with at least as many or more imperfections and has only gained more through use. A year into its life, it looks broken in and well used. It has a look that is well-suited to its design. It is not a "sharp" bag, but it is a beautiful bag.


Pictures please. I just got mine in Sol and its starting to crease beautifully...

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