jcman311
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A little late to respond but here goes.First wear of the new Strands.
Close-up of the scuff. Cream polish and a spoon didn't work, but I don't have any brown paste wax. May need to pick some up and give it another go.
All in all, I'm chuffed with these. Will be happier if I can clean up the scuff (just remembered, the other description the SA gave me was, "you know when a cow brushes up against barbed wire?" Which is pretty accurate, I guess?).
Cream polish won't really do anything to shell. That mark looks a little rough but you may want to try and use plain water. You see marks and scratches on shell can go away by using just plain water since it swells the leather (think all the people that complain about wearing shell in the rain and the welts they get). Then a combination of brushing/spoon/bone will help it. Then, I would try Venetian Shoe Cream/balm. It seem to work wonders on my shell shoes. What I couldnt get in luster from my practice of water/brushing and an occasional paste wax came to life after an application of VSC. I also tried Bick 4 and it didnt really help either.
For reference I always try to steer new shell wearers to this page created by mdubs.
http://aldenofsandiego.com/caring-for-your-shell-cordovan/
For my cleaning I generally wear a nitrile glove, dip a few fingers in water, soak the shell and brush to shine. If needed I apply VSC. Once or twice a year apply paste wax.
I can't guarantee that mark will go away, but I hope you enjoy the shoes! Brown strands are my favs.