All I asked for was to have the welt and sole edge on my bourbon Strands changed to brown. I got charged an extra $10 for a sole conversion, and the SA made a big deal out of it. I've never like that aspect of the AE bourbon shoes, and this was my chance to get that changed on my otherwise favorite pair of shoes.
Opened the box to a black sole edge and welt.
They used v tred on the heel instead of the usual AE heel, which just looks odd and cheap. On one shoe it was trimmed poorly and they didn't notch the inside of the heel.
Honestly, the heels wouldn't bother me if they got the "conversion" part right, but all together it just feels sloppy and rushed.
Not sure what my options are. Getting $10 refunded and nothing more would leave me with a really bad taste in my mouth, but losing my favorite shoes for another month would suck.