I'm a long time lurker and AE fan, who had a less than satisfying customer experience with the Consumer Assistance Center and wanted to get the thoughts of those more experienced on how to handle it. (I don't want to be unreasonable.) My previous calls to them had left me feeling like customer satisfaction was their number one priority. Of the last few pairs I ordered from Shoe bank, two were not the ones I ordered (leather sole when the online description called for Dainite and tap sole when the specs indicated leather) and one was severely defective to the point that it should not have even been sold as a third (uneven heels?!?). I asked the rep if she would waive the restocking fee, at least for the pairs that were different than the specs on shoe bank (sole different than described) and she refused.
Based on my experience, shoes with different soles (leather, Dainite, or tap) have different listings on shoe bank. The rep claimed that the wrong sole is what made them seconds. She also said that she didn't have the shoes I ordered in front of her to verify what I was telling her. (?!?)
I guess I'm writing to find out your thoughts and as a cautionary tale in regard to ordering from the Consumer Assistance Center as opposed to an outlet store where they can describe the shoes to you when you're on the phone with the SA.
BTW, my local AE retail store in Troy is very helpful. I might just return the shoes to them and see what they think.
Thanks and sorry for the gripe as a first post.
I don't think you're being unreasonable. Usually the V-tread/combo tap sole has a different model number (for example the park ave is 5615 but with the combo tap sole is 5616). If you look at your receipt the model number should match what you got. Does the shoe that you received with a leather sole (that's supposed to be Dainite) have a standard offering that comes in leather? If so, you can probably check the model number on that too and call back and say "I ordered model numbers # and # but received # and # erroneously."