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Allen Edmonds Appreciation Thread 2016 - News, Pictures, Sizing, Accessories, Clothing, etc - Page 303

post #4531 of 17740
Quote:
Originally Posted by HoldenMI View Post
 

Hey all,

 

I'm a long time lurker and AE fan, who had a less than satisfying customer experience with the Consumer Assistance Center and wanted to get the thoughts of those more experienced on how to handle it.  (I don't want to be unreasonable.)  My previous calls to them had left me feeling like customer satisfaction was their number one priority.  Of the last few pairs I ordered from Shoe bank, two were not the ones I ordered (leather sole when the online description called for Dainite and tap sole when the specs indicated leather) and one was severely defective to the point that it should not have even been sold as a third (uneven heels?!?).  I asked the rep if she would waive the restocking fee, at least for the pairs that were different than the specs on shoe bank (sole different than described) and she refused.  

 

Based on my experience, shoes with different soles (leather, Dainite, or tap) have different listings on shoe bank.  The rep claimed that the wrong sole is what made them seconds.  She also said that she didn't have the shoes I ordered in front of her to verify what I was telling her.  (?!?)

 

I guess I'm writing to find out your thoughts and as a cautionary tale in regard to ordering from the Consumer Assistance Center as opposed to an outlet store where they can describe the shoes to you when you're on the phone with the SA.

 

BTW, my local AE retail store in Troy is very helpful.  I might just return the shoes to them and see what they think.

 

Thanks and sorry for the gripe as a first post.

 

I don't think you're being unreasonable. Usually the V-tread/combo tap sole has a different model number (for example the park ave is 5615 but with the combo tap sole is 5616). If you look at your receipt the model number should match what you got. Does the shoe that you received with a leather sole (that's supposed to be Dainite) have a standard offering that comes in leather? If so, you can probably check the model number on that too and call back and say "I ordered model numbers # and # but received # and # erroneously."

post #4532 of 17740
Quote:
Originally Posted by rpearlberg View Post

Are there ever any deals on recrafting? I have a pair of McTavish that need new soles. It would be $125 via AE or I can buy a pair of seconds from the shoe bank for $147.

Unfortunately, no. Somewhere, I think it was a Reddit AMA, the CEO explained that they consider Recrafting to be an exceptional value and therefore have no plans to discount it. When compared to the cost of full, or even 'normally' discounted, retail I suppose that's true. When compared to prices at ShoeBank, BCF, eBay, etc. it becomes a bit more complicated. I recently sold 2 pairs I was planning to have Recrafted and replaced them with new shoes acquired at steep discounts. On the other hand, recrafting my shell shoes was a no brainer.
post #4533 of 17740
Quote:
Originally Posted by St Hubbins View Post

 

However, I've never gotten over the sensation that they are slightly large. When I cinch the laces down to my satisfaction, the facings seem awfully close together. Less than a 0.5" gap. I've worn them a half dozen times or so now, and I fear I am beyond the possibility of exchanging them. I wouldn't even know what size to request if I could. Is there anything you would recommend at this point? I was thinking maybe some insoles would help me fill out the shoe a bit more. Thoughts?

 

 

The MacNeil is a bit tricky to fit IMO. To me it has a very pronounced arch that kind of pulls your foot forward away from the heel, but the toe box is short and narrow (due to the steep taper), even though the ball of the shoe has a good amount of width. I find the heel of the MacNeil to be decently wide too such that it didn't grip my foot very well.

 

It sounds like you might need to keep an 8.5 in length, but go down in width. When you tried the 8D, was the only part that was tight the toe box? If the width in the ball of the foot to the heel felt fine, you'll probably want to try a C width to get rid of a bit of the volume in the waist of the shoe.

post #4534 of 17740
Quote:
Originally Posted by FaRKle View Post
 

 

I don't think you're being unreasonable. Usually the V-tread/combo tap sole has a different model number (for example the park ave is 5615 but with the combo tap sole is 5616). If you look at your receipt the model number should match what you got. Does the shoe that you received with a leather sole (that's supposed to be Dainite) have a standard offering that comes in leather? If so, you can probably check the model number on that too and call back and say "I ordered model numbers # and # but received # and # erroneously."

Thanks!  They are different numbers than what I ordered.  I ordered the brown country grain Macneils, which are only available with a Dainite sole and they came with a leather sole.  I also ordered dark chili MacNeils with the butyl leather sole and they came with vtread tap soles.  

 

Suggestions?  Just call tomorrow and hope to get a nicer customer service rep?

post #4535 of 17740
Quote:
Originally Posted by HoldenMI View Post
 

Thanks!  They are different numbers than what I ordered.  I ordered the brown country grain Macneils, which are only available with a Dainite sole and they came with a leather sole.  I also ordered dark chili MacNeils with the butyl leather sole and they came with vtread tap soles.  

 

Suggestions?  Just call tomorrow and hope to get a nicer customer service rep?


If its not too much trouble for you, I would skip calling them directly and speak to the Sales Manager at the AE Store that you mentioned in person.  Tell them (politely) of what happened when you called the CAC, and of your displeasure with your treatment in light of AE's reputation for customer service.  I realize its not the fault of the store (its the CAC), but my guess is they will call the CAC for you and get things squared away right quick.  Clearly if they sent you different model #'s than what you order the fault lies with them.  Bring the shoes, 1) they should take care of the shipping, 2) they may replace them on the spot if they have inventory, i.e. upgrade you to firsts for your inconvenience.


Edited by ace13x - 5/4/16 at 7:21pm
post #4536 of 17740

For those of you who have tried buying a size 1/2 size down with an increased width, did the shoes actually fit you okay?

post #4537 of 17740
Quote:
Originally Posted by Lobster33 View Post
 

For those of you who have tried buying a size 1/2 size down with an increased width, did the shoes actually fit you okay?


Yes, but it depends on the shoe.  Also, I try my best to "sample" as many pairs of the same model in the "proper" size, since sometimes there is enough variance that I find a better fit within the same size. <-- Hope that makes sense.

post #4538 of 17740
Quote:
Originally Posted by ace13x View Post
 


Yes, but it depends on the shoe.  Also, I try my best to "sample" as many pairs of the same model in the "proper" size, since sometimes there is enough variance that I find a better fit within the same size. <-- Hope that makes sense.

Thanks!

 

I actually think I should have gotten a 7.5 E for the Wilbert instead of the 8.5 D.   The 8.5 is really comfy, but the shoe feels a little large.   I am interested in the Clark Street shoes in 7.5 E (my normal size is 8D).    I am just a little paranoid they will offer an 8D Clark shoe the day after I purchase an 8E.   Shoes do randomly pop up on there after I thought they were extinct.  Oh well, I guess I could return if that happens.  I kind of wish I would have purchased the Clark instead of the Wilbert, if the Clark fits like the Lasalle does.

post #4539 of 17740
Quote:
Originally Posted by Lobster33 View Post

For those of you who have tried buying a size 1/2 size down with an increased width, did the shoes actually fit you okay?
Yes the two pairs fit o.k. I take a 10 C in the 65 last, however the Indy Bartlett doesn't come in a C width, so tried a 9 1/2 D which fit well & felt great out of the box. The 9 1/2 Strandmocks are a bit roomier in the D width, but with a closed V gap, work o.k. The Bartlett was the better fit. (Tough being a C !)
post #4540 of 17740
Quote:
Originally Posted by Burzan View Post

Would anyone be interested in these 8.5D cappuccino shell Bayfield MTO? Just an interest check since they might be on the chopping block in favor of something else to fill a void in my collection. 









Must be something pretty special you want to replace these with. I remember you posting that these are your favorite AE's.
post #4541 of 17740
Quote:
Originally Posted by Canadianguy View Post

Must be something pretty special you want to replace these with. I remember you posting that these are your favorite AE's.

It's probably a Galway.
post #4542 of 17740
Quote:
Originally Posted by Dd1101 View Post

Gents, I have a question on the finish on newer calf skin.  I bought the Leidens when they first came out and just bought the Cornwallis.  Leiden in Walnut and Cornwallis in brown, has anyone experienced the finish peeling off?  Its almost like the leather underneath is lighter in color. 

Yeah, the new finishing spray is obnoxious and tends to peel. I've had decent results rubbing conditioner around the peeling area and hitting it with some polish.
Quote:
Originally Posted by rpearlberg View Post

Are there ever any deals on recrafting? I have a pair of McTavish that need new soles. It would be $125 via AE or I can buy a pair of seconds from the shoe bank for $147.
Have you tried a local cobbler? Mine charges $70 after tax for a full resole.
post #4543 of 17740
Quote:
Originally Posted by Lobster33 View Post

For those of you who have tried buying a size 1/2 size down with an increased width, did the shoes actually fit you okay?
For most shoes, I wear a 13B. I've tried the 12D in some styles, and the fit was only a little different. In the 108 last, I think a 12 1/2 C would be perfect (instead of my usual 13B), but that is not a size that they make.
post #4544 of 17740
Bourbon Daltons against Walter Reed's gubmint flooring...and no, no cuff. They look ridiculous with this pair of jeans.

post #4545 of 17740
Quote:
Originally Posted by Lobster33 View Post
 

For those of you who have tried buying a size 1/2 size down with an increased width, did the shoes actually fit you okay?

 

 

Quote:
Originally Posted by ace13x View Post
 


Yes, but it depends on the shoe.  Also, I try my best to "sample" as many pairs of the same model in the "proper" size, since sometimes there is enough variance that I find a better fit within the same size. <-- Hope that makes sense.

Completely agree with ace on this one.  I'll give you my own example - I've tried on enough 65s at this point.  My measured size is 7.5C.  For 65s I mainly go with 7D.  I've tried a 6.5E in both a balmoral and a blucher and they definitely both could work, but I'm a little further forward than I would prefer.  I actually own a BB Strand in an 8B - with the poron and going up in length and down in width, it seemed to work as well as (if not better than) a 7D for a balmoral.  To this day I'm still not a fan of the blucher fit - I'd probably love a 7C which they don't have.  If I could get my hands on a 7B I'd love to see how that was.

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