Originally Posted by ryanohare
On one heel really - at the top edge, slightly to the left. They still seem extremely hard around the heels, as if the leather hasn't softened or broken in properly. What conditioner do you use? Has it helped?
OK, so I had this exact problem where the top edge of a pair of shoes I had would hurt and they also destroyed some socks on the back of the heel.
I got Renovateur and slathered it along the top edge and about a centimetre on the inside of the shoes and rubbed it with some vigour with a cloth. After about three or four goes over a several weeks it was all sweet.
I will add that this was with a pair of shoes that were fine otherwise, no other issues, and they were not hand grade quality, so I was not too worried about just having a crack at solving the problem. Then again, can't imagine a bit of conditioner having too adverse an effect.