Allow me to throw in another T&A complaint. I used to order a few MTM shirts every time T&A would visit the local Neiman Marcus (and I would also buy RTW, and a decent number of T&A ties). One year, in addition to the shirts, I ordered a tie made out of some silk that they had on hand at the trunk show. The following year, when the T&A rep returned, while placing an order for shirts, I casually mentioned how disappointed I was with the tie that had come back in my last order . . . it was pretty badly frayed, "right out of the box". The T&A rep profusely apologized, and informed me that he would be happy to replace it, although they probably wouldn't have that silk on hand. I said "fine", I wasn't wearing the tie anyways, "just pick me out something in navy blue". I then drove home to retrieve the tie and bring it back to the store. When I received my shirt order, there was no replacement tie. I waited a bit, checking with the folks at Neimans, still nothing. I placed several calls to the NY store, and even once spoke with the guy that took the tie. Still no one would help me. Finally, Andy Gilchrest put me in touch with the US COO of T&A (at least I think that was his title). We exchanged a few e-mails . . . nothing. I contacted the London store . . . nothing. I'm actually considering filing a lawsuit based on a breach of contract action, just to make them accountable for once. When I do this, it won't be to settle for a $100 tie, I'll see this thing all the way through. Obviously T&A has lost me as a customer (and I was devoted). There, I feel a bit better.
post #46 of 49
10/19/04 at 11:37am