All right guys, bear with me.
I visited SuitSupply to look purchase a shirt the other day. While trying it, I noticed the sleeves were just barely longer than desired length and asked if they would be too short after washing and drying. The sales rep assured me I had about an inch to work with. In my experience sleeves shrink about 0.5" and he agreed. I purchased the shirt and had it altered.
Took the shirt home and washed it for 10 mins and dried for about 35. When I pulled it out, I found a mess of threads. The entire seam that holds the french front placket together came apart; on both sides. Additionally, the sleeves didn't show any cuff anymore with my Napoli I had purchased in addition to the shirt.
I visited SuSu today to show them what happened. They agreed to replace the shirt due to the faulty stitching construction as the in house tailor said it wasn't really worth trying to mess with. I let them know I was a bit weary of the construction now. They assured me this was just a fluke.
I asked about the short sleeve length and was told to try air drying it instead. If they still shortened after air drying, would just take it back as they stand behind their products. My problem is I am already trying to replace ill-fitting shirts in my wardrobe with correct ones and having one shirt that I have to air dry or it becomes ill-fitting seems like a pain for $99. Additionally, I specifically asked if drying the shirt would cause the sleeves to shrink too much before purchasing it.
I'm going to talk to them about returning it, but I want to know if anyone thinks I am just being difficult or if I actually do have ground to ask for a refund.