Here's a brief message to relate my recent experience with Corthay.
I bought Vendome shoes a few years ago, and had a problem with the leather on one shoe; I went to the shop rue Volnay in Paris and let my shoes for expertise.
A few weeks later i was told there was no problem with the leather, and that i must have worn them inappropriately or used wrong products to maintain them.
I have about fifteen pairs of shoes (Lobb, Gaziano & Girling, C&J, Green) and am a shoe lover, so i can tell you i use them with much love and care, Saphir products, shoe trees, and wear them twice a month maximum.
So i insisted to the nice seller that we get in touch with management. After many weeks and several follow-ups, I was finally offered to buy a new pair with 20% discount. I declined this proposal since i didn't want to buy any extra pair but rather find a solution with this pair first.
I asked to be called back by management.
I regularly relaunched my request, like twice a month for 2 months but i have never been called back.
So i would like to share this with other passionate of shoes to get your opinion.
Edited by inazuma - 1/16/16 at 1:32pm