I was in a well established menswear shop in Houston (ND) recently to have some clothes assessed by their tailor (enough material in sleeves to lengthen adequately? Etc.) A sales associate took me aside to tell me that since I only tend to use their tailoring for "outside" clothing in the past (e.g. clothing not purchased from their own store, which nearly all RTW from a variety of brands), this would be the last time they could do this for me.
Reasons given included:
1) "Inside" Clothing backlog from their customers
2) I had "done a lot of tailoring" with them. (Sport coat and two trousers over 2 years)
I argued back that they:
1) Have a price guide for "outside clothing" and I have never minded that it was more $$ and lower priority
2) Has never been an issue until today.
From a business perspective,this befuddles me. They are essentially turning away business/revenue from a customer who doesn't mine paying more and waiting longer, and have alienated me from returning (when I have purchased a variety shoe accessories and ties, just not clothing from them).
I've always had a good experiences with the tailoring and customer service at this place, but wondering how you would have handled it / similar instances?