Originally Posted by zippyh
How in the hell is this easier for the consumer? And for that matter, how is it easier for BB?
Quite frankly, as a consumer I really don't care about making it easier for the business. I'm not going to go out of my way to be a burden, but if ordering two pairs of boots online and then returning one is such a hassle for the company perhaps they shouldn't offer it.
For me, ordering two pairs and then returning one is not a hassle at all. And with Shop Runner (free membership with just about all AmEx btw), I have them in 2 business days and return shipping is free.
I'm all for supporting B&M stores but not if it's more of a PITA for me.
I could go into the whole retail supply chain and what not however, by the tone for your message leave me with the impression you could care less.
Anyyway, there is nothing wrong with shopping online but when customers like you order the same item in multiple sizes because you're too lazy to go to the store and actually try it on that cost the business more money. Example: A) they ship you two and you keep one and ship the other one back so, by the numbers they are - twice on the shipping. Extrapolate that over 25,000 customers doing the exact same thing and you can see how this kind of shopping is hurting retail businesses. Again it is not the online shopping that drive cost up rather, the the negative balance for shipping back items.
Not saying you would damage the shoes but when I worked in retail when I was in college. I would see items come back missing pieces or worn and scuffed up and that would be also be a lost to the business as well.
The thing that would get me upset is when our store would hit our sales numbers for the ( of which we were accountable for) day and Mr. Jones would come in with an online return that we would have eat and then we would miss our numbers. We did not mind having returns as that is part of retail however, we did not even get the benefits of making the initial sale .We would be like hey you can find the time to come into the stores to return but cannot find the time to shop there? I not saying you would or have done that but, that is what I saw when I worked in retail and saw how it hurt the business.
Just something to think about when a company either goes out of business or raised their prices on their goods.
We are done here.Edited by Alpha11 - 12/23/15 at 7:14pm