I have been following this forum and watching the comments about declining quality. This is my first Filson bag and I bought it because I perceived it as really superior, US made product. I was surprised to see this happening to a bag that I have used infrequently, and without putting excessive weight in it. I'll call Filson on Monday, and I'm sure they will take care of it. I bought into the name, and paid the money I did, so I don't have to deal with things like this.