Barney's COOP is on my shit list. I sent back the 9's and ordered the brown suede WB in an 8.5 (after they dropped the price to 189). A few days later I got some boots, but they were some weird Buttero with elasticized shafts. I sent an e-mail since their toll free CS line was down, but never got a response. I figured ok, mistakes happen, and ordered another pair of the brown suede in 8.5, meaning to send the others back. Wouldn't you know the same fucking boot arrives.
At this point I'm pissed: no e-mail response, cust. service line still down, and two pair of odd looking boots (nice leather though). I ended up calling one of the COOP stores and got another number for CS. A very nice lady took the call and offered to have Fed-Ex pick up the boots this past Saturday. They never showed after I spent my whole Saturday waiting for them. I need to call back.
She did mention it's likely an issue with the bar-code, so I asked if I could possibly speak with one of the people who picks and packs orders, but she replied "no, they all speak Spanish". Well, I did take five years of Spanish, and can probably remember enough to be able to convey my message, but it was still a no go. She then recommended I just come to the store to buy the boots. I told her I was 225 miles from the nearest Barneys. She didn't know what else to tell me. In not so many words, she was saying she has no idea how to rectify the problem and I guess the consumers will keep receiving the wrong boots. I can't believe a multi-million dollar conglomerate like them can't find a way to help me get some boots online. Oh, and another thing they do is put a hold on your CC for double the purchase price, but don't lift it for at least a week and a half. I want some Butteros and don't know how else to get them aside from Barneys, but once I do, they'll never get my business again.