Exactly! And I thought, Zam Barrett, the man behind the brand itself should have known out of all people how does his sizing run and what is this specific pants sample he sends to me while being asked for a pants of size 48 EU.
Anyway, I hope to believe it was one of its kind mistake which could be easily fixed in much less humiliating to me way. The problem is it's not fixed even now (but it will be fixed by Paypal eventually anyway now). The necessity to resort of a help of 3rd party saddens me, but no other options, alas.
As I said in my original post, I am not interested in a public back and forth because there is nothing good that can come from it more than waste of time.
you are an anonymous person behind a screen name and you can feel free to post whatever statements you feel like posting.
I am a public person with a brand associated with my name and thousands of customers who expect me to keep their transactions and emails between myself and them private, even if an issue arise.
Now as I said, the more you reply, the more I see the nature of the problem and why I told Terence to stop answering you and allow me to take care of it. When i did we got nowhere because you already had a perspective (which is very off) in your mind and nothing I said and did was going to convince you otherwise, so there was no need to communicate much further.
THERE IS NO DESIGNER working on any meaningful level that knows every aspect of every single product that is made and sold under their name. NONE. so the idea that you think I should know this product is a misunderstanding on your part as to how brands work
I am one of the few designers who run my own factory, and even then, with the volume of work that is done its impossible to deal with, and know every aspect of every garment that is made in the company.
However, you would not know that so you assume and make statements that are favorable to the narrative you want to create. When i tried to show you something from my side as a manufacturer and to identify a possible reason to why the pants doesn't fit you, you interpreted that as to me admitting a mistake and as such conclude i am in the wrong so the original terms of our agreement should be voided.
I admitted no wrong, I simply tried to identify what happened to get us where we are with you having a product that isnt working out and why I took the responsibility of attempting to resolve the issue even after the terms of agreement gave me no obligation to do so
I admitted no mistake. the pants you got IS A 48, and was labelled a 48. When I checked the measurements AFTER you sent it back I saw it was slimmer than usual (but still fits a 48), so i honestly told you that one possibility that could have caused this was: It may have shrunk in the dyeing process. (A very real possibility). Instead of respecting my honesty, You latched on to that and is now spreading it everywhere that I made a mistake I refuse to correct.
There was no mistake, it was my effort to identify what might have caused the issue and to honestly tell you why I am making an exception to the no return/refund policy and accepting the pants back to be exchanged NOT to give you a refund.
I have dealt with you before and you did not come across as an unreasonable person, so I was very surprised when I offered you not one, but TWO options and you basically evaded the first, complained about the second (and even ask what if you don't like anything on our backstock, shouldn't you get a refund?)
In March you dealt with Angie (who is no longer an employee of the company) and while i could, i dont see the need to dig up old emails to know what was discussed in the original transaction but we ALWAYS advise overseas clients to verify measurements before buying in a sample sale. I do not know if you did that, but even then, while measurements is a Big Help when buying online, providing measurements is not guarantee the item will fit to your satisfaction as there are other variables such as CUT, BODY TYPE, FABRIC CHOICE etc,
You were basically making every attempt to evade my efforts to address the problem and steer the discussion in a direction favorable to what you wanted, regardless of how unfavorable that would have been to us as a company and not respecting the fact that the choices we gave to you were above and beyond our responsibility.
The part that got me to just say enough is enough is when you started to accuse me and my products of causing you pain and emotional trauma. For me that is a bit much to inject into a discussion about clothing.
I dont know if its a culture difference or maybe a language difference but to accuse me of abusing you or causing you emotional pain over a business transaction that is a relatively small one where I was never rude of disrespectful in my communication is just a bit much for me.
In closing as i said before, I have no ill will towards you. i wish you all the best and hope that the issue could have been resolved by exercising one of the two options I gave you, but here we are and as i said the pants will be sold and your payment returned to you
All the best man.
Edited by Zamb - 8/30/16 at 12:26pm