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Artisanal Clothing and accessories discussion (MA+, CCP, Layer-0, Paul Harnden, Taichi Murakami, Boris Bidjan Saberi, etc...) - Page 105

post #1561 of 2146
Quote:
Originally Posted by newp View Post
 

^ anyone buying anything from Zam Barrett, always pay with business paypal payment so you are protected. 

I've paid with gift payment on latest sample sale in March and got scammed: he has sent a wrong size pants one size smaller to me, then asked to me to return it at my own expense which I did and offered me to pay him more to buy some current item stock (which I don't want to do, I don't need it), told me they can exchange it for something from their current sample stock but failed to give me a list for several weeks which made me lose all respect for the brand I one had, I won't wear their items anymore. 

Now when I told him I don't need any items from him because they don't value their customers, offering them the worst post-sale experience I have ever encountered so far, and asked him just to give back my money, he simply stopped replying. So no pants, no money, wasted more than half a year.

 

 

Quite ironic in comparison of recent shitstorm here I have taken part in: being in the similar situation but on the other side, scammed by full-scale business feels different, I'll be honest. Karma is a bitch :foo:


ive dealt with zam and his team quite a few times and although sometimes items take a while to get sent out to the UK ( a month is my longest wait so far ) they are generally as nice as pie ...

 

seems the world hates you newp ! :)

post #1562 of 2146
Quote:
Originally Posted by bigjus View Post
 


ive dealt with zam and his team quite a few times and although sometimes items take a while to get sent out to the UK ( a month is my longest wait so far ) they are generally as nice as pie ...

 

seems the world hates you newp ! :)

Pre-sale service is great, informative and so on, no complaints about it. Post-sale service is the worst I've even seen, despite they accept the fact it's entirely their fault they still feel themselves entitled to keep my money even when I have returned the item to them. 

 

This said always keep the protection of 3rd party i.e. paypal. Once you make a gift payment with Zam Barrett you could be left like me: helpless, without an item and without money. Never thought it's possible but here I am.

post #1563 of 2146
Quote:
Originally Posted by newp View Post
 

Pre-sale service is great, informative and so on, no complaints about it. Post-sale service is the worst I've even seen, despite they accept the fact it's entirely their fault they still feel themselves entitled to keep my money even when I have returned the item to them. 

 

This said always keep the protection of 3rd party i.e. paypal. Once you make a gift payment with Zam Barrett you could be left like me: helpless, without an item and without money. Never thought it's possible but here I am.


fair point , ive never had to return anything so far as everything has been correct ...

 

weird thing is zam seems like a top bloke who wouldnt screw people over - im just about to order a bunch of stuff from the new season , hope i dont have your problems ...

 

are you sure he is aware he hasnt refunded you ?

 

might be wise to send him another calmly written email explaining what happened ?

post #1564 of 2146
He has stated sample sakes are final without any refunds. Valid point until you make a mistake and send your customer an item one size smaller. So far his offer was to buy a new item from current season and pay an extra (no use for me, wasted too much money on vat + return shipping already) or to have an item from another sample sale. When I have agreed they failed to give me the list for several weeks despite me asking once per week why they are silent till the point I have decided I can't wear a brand with this level of respect towards their customers and told them I want my money back instead of any items. The silence is the answer so far. He told me I still can choose an item from sample sale (which I don't want at this point) but has not given me the list...again.
I don't think calling paypal will help me but since even 180 days period is about to end soon since I have paid them maybe it's worth a try.
Anyone here was successful with refunding a gift payment?
post #1565 of 2146

even if all sample sales are final it seems you didnt get what you asked for so in my mind your entitled to a refund ... i would go through the paypal route if it was me , good luck ...

post #1566 of 2146
Yes, but gift payments like one I made are unfortunately in no claim territory. I was under the same impression as you he won't screw me over, this is why I paid gift.
post #1567 of 2146
I think you can still file a charge back if you used a credit card for the gift payment.
post #1568 of 2146
Ah, through my bank? Thank you!
post #1569 of 2146
Quote:
Originally Posted by newp View Post

He has stated sample sakes are final without any refunds. Valid point until you make a mistake and send your customer an item one size smaller. So far his offer was to buy a new item from current season and pay an extra (no use for me, wasted too much money on vat + return shipping already) or to have an item from another sample sale. When I have agreed they failed to give me the list for several weeks despite me asking once per week why they are silent till the point I have decided I can't wear a brand with this level of respect towards their customers and told them I want my money back instead of any items. The silence is the answer so far. He told me I still can choose an item from sample sale (which I don't want at this point) but has not given me the list...again.
I don't think calling paypal will help me but since even 180 days period is about to end soon since I have paid them maybe it's worth a try.
Anyone here was successful with refunding a gift payment?

fucking lol.
post #1570 of 2146
Quote:
Originally Posted by newp View Post

Yes, but gift payments like one I made are unfortunately in no claim territory. I was under the same impression as you he won't screw me over, this is why I paid gift.

you can file claims on friends / family payments since awhile now.

guess this transaction was from awhile back or something?
post #1571 of 2146
Quote:
Originally Posted by curiouscharles View Post


you can file claims on friends / family payments since awhile now.

guess this transaction was from awhile back or something?

This is what I have from paypal if I try to open a dispute: http://i.imgur.com/fl17Ybn.png

 

The transaction was done on 6nd of March, so 180 days are almost up... but not yet.

post #1572 of 2146
Quote:
Originally Posted by newp View Post

This is what I have from paypal if I try to open a dispute: http://i.imgur.com/fl17Ybn.png

The transaction was done on 6nd of March, so 180 days are almost up... but not yet.

strange, i filed a claim on a gift payment last year when someone sent me a brown t-shirt when i was told i was buying a black one. :/
post #1573 of 2146
Quote:
Originally Posted by curiouscharles View Post


strange, i filed a claim on a gift payment last year when someone sent me a brown t-shirt when i was told i was buying a black one. :/

Yes, in an "old view" of transaction I am still offered to open a dispute like this http://i.imgur.com/d4x4ykg.png but once I click it I get a notification that I can't because it wasn't a purchase. 

 

Quite funny since I tend to pay gift to some SZ/SF members and it was okay all the time but a safest transaction in my opinion (SZ/SF member with an established business) backfired hard on me. Karma is such a bitch haha.

post #1574 of 2146
@newp you know i sent gift payment to a few of the known merchants from the artisan sector and have had no problem. I have also sent sf members gift payment in the past. Lately i haven't been doing that because its an extra few bucks for a piece of mind. I just don't think the risk is worth it. I would still send gift payment to guys i know and chat with for a long time and a few merchants. But if its newer folks or someone i don't fully know/trust i wouldn't risk it. Even if they had an established merchant account. Honestly, when i start getting into over 1k i don't feel its an acceptable risk to send that as gift.

I never had to open a dispute against any merchants i do business with. The only times i had disputes was when overseas i got overcharged for random fees.
post #1575 of 2146
Quote:
Originally Posted by sinnedk View Post

@newp you know i sent gift payment to a few of the known merchants from the artisan sector and have had no problem. I have also sent sf members gift payment in the past. Lately i haven't been doing that because its an extra few bucks for a piece of mind. I just don't think the risk is worth it. I would still send gift payment to guys i know and chat with for a long time and a few merchants. But if its newer folks or someone i don't fully know/trust i wouldn't risk it. Even if they had an established merchant account. Honestly, when i start getting into over 1k i don't feel its an acceptable risk to send that as gift.

I never had to open a dispute against any merchants i do business with. The only times i had disputes was when overseas i got overcharged for random fees.

Exactly! This was my logic at least half a year ago. I have some guys who were honest and fast and prompt and so on who I can trust so gift payments were some kind of a saving for me and a sign of trust for them, a great example is SZ member magic,  I always send gift payments to him and get my (his, haha) item in perfect condition. The idea such situation could happen with an established artisan, almost one of its kind at the whole continent, eluded my mind. I mean, this is what I have done when they have forgotten to ship my item in March in the first place: http://i.imgur.com/Ka4dBas.png . It was on March 10th. 

tl;dr: great experience of others and myself with an established artisan Zam Barrett business led me to a false conclusion I can trust it. Never send your payments as a gift, protect yourself, don't be like me: left without any money or your item.

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